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Operating manual Heidi Back EN 16 | Help
49
Problem Cause Solution
Operating temperature not reached Bring stove to the operating temper-
ature
Sooting up of the window after 8- 10
hours of fires is normal
Chimney draft too low Contact chimney sweep
16.1 Firebox lining
The lining of your stove consists of Keramott, a high-quality material with special combustion proper-
ties and an attractive appearance. During or after operation this lining may have superficial hairline
cracks, which do not however affect functioning. Replacement of such parts is not required!
16.2 What to do in the event of a chimney fire
If fuel used is incorrect or too moist, then due to deposits in the chimney this may lead to a chimney
fire.
1) Call the fire department and the district master chimney sweep!
2) Close the combustion air.
3) Enable access to the cleaning openings (e.g. basement and attic).
4) Remove all flammable material from the chimney.
5) Inform your district master chimney sweeper before recommissioning of your stove and have your
chimney checked for any damage.
16.3 What to do in the event of faults
Should faults occur, your dealer will require the following details:
Serial number and appliance model as per the nameplate
Original invoice (date of sale)
49


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