Manual Austria Email KRU 102 (page 24 of 72) (English, German, Dutch, French, Italian, Spanish)

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24 Id.Nr. 235161-13

GUARANTEE, WARRANTY AND PRODUCT LIABILITY

The warranty will be fullled in accordance with the current legal provisions of the Republic of Austria as well as with those of

the EU.

1. A condition for the operation of guarantee services by the product manufacturer (hereinafter referred to as the PM) is the

presentation of the paid invoice for the purchase of the device for which the guarantee service is being invoked, whereby

the identity of the device in terms of type and serial number must be taken from the invoice and must be produced by the

claimant. This is subject exclusively to the PM‘s general terms and conditions of business and sales and delivery conditions.

2. To the extent required by law and/or the installation and operating instructions, the assembly, installation, connection and

commissioning of the device in question must have been carried out by a licensed electrician and/or installer with due

regard to the necessary instructions for this. The storage tank (without external covering or plastic external covering) must

be protected from direct sunlight in order to prevent discolouring of the polyurethane foam and any possible warping of

plastic components.

3. The room in which the equipment is operated must be free of frost. The assembly of the equipment must be carried out at

a location which can be reasonably expected i.e. the equipment must be easily accessible and replaceable in the event of

necessary maintenance, repair and possible replacement. The costs for any necessary changes to the structural conditions

(e.g. doors and corridors too narrow) are not covered by the guarantee and warranty oered and shall therefore be refused

by the PM. When setting up, installing and operating the water heater in unusual places (e.g. lofts, living quarters with water

sensitive ooring, store rooms etc.) potential water leakage must be taken into consideration and therefore a device for

capturing and draining o any leaked water must be provided in order to prevent secondary damage in the sense of the

product liability provisions.

4. The warranty shall not apply in the following cases:

Improper transportation, normal wear and tear, deliberate damage or damage through negligence, any application of

force whatsoever, mechanical damage or damage due to frost or resulting from exceeding the operational pressure stated

on the rating plate even once, the use of connection ttings that do not comply with the applicable standards or non-

functioning storage tank connection ttings, as well as unsuitable and non-functioning operating ttings, glass or plastic

part breakage, any colour dierences, damage through improper use, particularly by failing to observe the operating and

assembly instructions (operating and installation instructions), damage caused by external inuences, connection to the

wrong voltage, corrosion damage due to aggressive waters not suitable as drinking water in accordance with national

guidelines (such as the Austrian Drinking Water Ordinance TWV – BGBI. II no. 304/2001), Deviations of up to 10 K in the

stated hot water temperature compared to the actual drinking water temperature from the storage tank (hysteresis of

the regulator and possible cooling as a result of pipelines), continued use in spite of a defect, unauthorised modica-

tions to the device, installation of additional components which have not been tested with the device, improperly per-

formed repairs, insucient conductance of the water (at least 150 μS/cm), operational wear and tear of the magnesium

anode (consumable part), natural limestone formation, water deciency, re, ood, ooding, lightning strike, excess vol-

tage, power failure and other force majeure, use of non-original and third party components, e.g. heating rod, protective

anode, thermostat, thermometer, nned tube heat exchanger etc. components installed in a way that is non-insulated

with regard to the storage tank, inux of foreign material and electrochemical installations (e.g. mixing installations), non-

observance of the planning documents, late and non-documented renewal of the installed protective anode, faulty ins-

tallation and connection of the external current anode (e.g., no permanent power supply), lack or improper cleaning and

operation as well as deviations from the standard, which only slightly impair the value or the functionality of the device.

Furthermore, the original installation at the place of assembly may not be altered or retrotted before an inspection by the

manufacturer or a commissioned expert. Any changes to the original installation on site will result in the immediate exclu-

sion of all possible claims from the warranty or guarantee as well as product liability claims. In addition, as a matter of basic

principle, all regulations set out in ÖNORM B 2531, DIN 1988 (EN 806), DIN 1717, VDI 2035 or the corresponding national

regulations and legislation must be complied with.

5. In case of a justiable claim, this must be reported to the nearest PM customer services centre. They shall reserve the right

to decide whether a faulty component should be replaced or repaired and/or whether a faulty device will be exchanged for

a fault-free device of the same value. In addition the PM expressly reserves the right to demand that the customer return

the device to which the claim applies. The date of a repair or an exchange will be dened by the producer within 5 days!

6. Repairs under the guarantee may only be carried out by people licensed to do so by the PM. Exchanged parts shall become

the property of PM. Should any repairs to the water heater be required following necessary service works these shall be

invoiced to the customer as repair and pro-rata materials costs.

7. All warranty claims shall expire in the event of unauthorised third party interventions, even if these are carried out by a

licensed installer. The acceptance of costs arising from repairs carried out by third-parties shall be subject to the PM having

been requested to x the fault and having either failed to meet their exchange or repair obligations or not having done so

within a reasonable period.

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Austria Email KRU 102 Manual

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