Manual Austria Email KDO 102 (page 25 of 72) (English, German, Dutch, French, Italian, Spanish)

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8. The guarantee period shall neither be renewed nor extended as a result of the services in response to claims under the

guarantee or warranty, or service and maintenance work.

9. Transport damage shall only be inspected and perhaps recognised if these are reported to the PM in writing within one

working day of delivery.

10. To the extent permissible by law, any claims over and above provisions made in the guarantee, such as in particular those

relating to compensation for damages and consequential losses, are excluded. Pro-rata labour hours for repairs, as well as

the costs of restoring the system to its original condition must be paid by the customer at the full rate. The guarantee of-

fered shall only cover the repair or replacement of this device in accordance with this guarantee statement. The provisions

of the PM‘s sales and delivery conditions shall continue to apply in full provided that they are not modied through these

guarantee conditions.

11. Services not provided within the framework of these guarantee conditions shall be invoiced to the customer.

12. A precondition for the fullment of these guarantee provisions by the PM is that, on the one hand the device has been fully

paid for and, on the other hand, that the claimant has fully complied with all of his obligations towards the reseller.

13. A guarantee shall be provided for the enamelled internal boiler for water heaters, with no diminution of the guarantee pro-

visions in accordance with Points 1 to 12 for the period oered following delivery. If the guarantee conditions are not met

then the legal warranty conditions of the country to which the goods have been delivered shall apply.

14. For the attainment of claims in accordance with Austrian product liability legislation, it should be noted that:

Any possible claims from the product liability stated above which deal with damage caused by a failure of a product (e.g.

a person receives bodily injury, health is damaged or some other bodily part is damaged by the product), are only justied

when all the prescribed measures and requirements which are needed for error-free and standard compliant operation

of the device have been fullled. This includes for example the mandatory and documented replacement of the anode,

connection to the correct operating voltage, damages arising from improper operation are to be avoided etc. These pro-

visions are to be derived from the fact that, had all instructions been complied with (standards, installation and operating

instructions, general guidelines etc.) the fault in the device or product that caused the secondary damages would not

have arisen. Furthermore, it is indispensable that the necessary documentation, such as for example the designation and

manufacturer number of the storage tank, the seller‘s invoice and the concessionaire who performed the sale as well as

a description of the fault are submitted for the inspection of the allegedly faulty storage tank in the technical laboratory

(absolutely necessary as a trained professional will inspect the storage tank and analyse the cause of the fault). To avoid

any confusion regarding the storage tank during transportation, it must be provided with a clearly legible label (preferably

with the address and signature of the end user). Furthermore, the original installation at the place of assembly may not be

changed, converted or dismantled before being inspected by the manufacturer or an appointed expert.

Any change to the original assembly situation on-site will lead to the immediate exclusion of any claims arising from the

warranty, guarantee or product liability.

A corresponding photographic record is required showing the extent of the damage, the installation details (cold water

input, hot water output, heater ow and/or back-ow, safety ttings, and, if applicable, expansion vessel) as well as the

faulty area of the storage tank. In addition the PM expressly reserves the right to demand the provision of any documen-

tation, the device or device components by the customer deemed necessary to clarify the situation. A prerequisite for the

performance of services under the heading, Product Liability, is that it is incumbent upon the damaged party to prove that

the damage was caused by a product of the PM. Claims made in line with the Austrian Product Liability Act are only valid

for the sums above the rst EUR 500 (excess). Until such time as the entire situation and circumstances have been claried

as well as until such time as the cause that resulted in the damages has been clearly identied, the PM decidedly rejects any

potential culpability. Failure to follow the operating and assembly instructions as well as the relevant standards is conside-

red negligence and shall leads to a liability exclusion in the eld of compensation for damage.

The illustrations and data are non-binding and can be changed without any comment in the interest of technical improvements.

Subject to technical alterations, errors and misprints excepted.

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Austria Email KDO 102 Manual

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