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Austria Email EKH-S serie Manual

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34
EKH-S, EWH Id. Nr.: 248735-6
WARRANTY, GUARANTEE AND PRODUCT LIABILITY
Warranty is made according to the legal provisions of the Republic of Austria and the EU.
1. A condition for the operation of guarantee services by the product manufacturer (hereinafter referred to as the PM) is the
presentation of the paid invoice for the purchase of the device for which the guarantee service is being invoked, whereby
the identity of the device in terms of type and serial number must be taken from the invoice and must be produced by the
claimant. This is subject exclusively to the PM‘s general terms and conditions of business and sales and delivery conditions.
2. To the extent required by law and/or the installation and operating instructions, the assembly, installation, connection and
commissioning of the device in question must have been carried out by a licensed electrician and/or installer with due
regard to the necessary instructions for this. The storage tank (without external covering or plastic external covering) must
be protected from direct sunlight in order to prevent discolouring of the polyurethane foam and any possible warping of
plastic components.
3. The room in which the equipment is operated must be free of frost. The assembly of the equipment must be carried
out at a location which can be reasonably expected i.e. the equipment must be easily accessible and replaceable in
the event of necessary maintenance, repair and possible replacement. The costs for any necessary changes to the
structural conditions (e.g. doors and corridors too narrow) are not covered by the guarantee and warranty oered
and shall therefore be refused by the PM. When setting up, installing and operating the water heater in unusual pla-
ces (e.g. lofts, living quarters with water sensitive ooring, store rooms etc.) potential water leakage must be taken
into consideration and therefore a device for capturing and draining o any leaked water must be provided in order
to prevent secondary damage in the sense of the product liability provisions.
4. The warranty shall not apply in the following cases:
Improper transportation, normal wear and tear, deliberate damage or damage through negligence, any application of force
whatsoever, mechanical damage or damage due to frost or resulting from exceeding the operational pressure stated on
the rating plate even once, the use of connection ttings that do not comply with the applicable standards or non-func-
tioning storage tank connection ttings, as well as unsuitable and non-functioning operating ttings, glass or plastic part
breakage, any colour dierences, damage through improper use, particularly by failing to observe the operating and as-
sembly instructions (operating and installation instructions), damage caused by external inuences, connection to the
wrong voltage, corrosion damage due to aggressive waters not suitable as drinking water in accordance with national
guidelines (such as the Austrian Drinking Water Ordinance TWV – BGBI. II no. 304/2001), Deviations of up to 10 K in the
stated hot water temperature compared to the actual drinking water temperature from the storage tank (hysteresis of
the regulator and possible cooling as a result of pipelines), continued use in spite of a defect, unauthorised modications
to the device, installation of additional components which have not been tested with the device, improperly performed
repairs, insucient conductance of the water (at least 150 S/cm), operational wear and tear of the magnesium anode
(consumable part), natural limestone formation, water deciency, re, ood, ooding, lightning strike, excess voltage, po-
wer failure and other force majeure, use of non-original and third party components, e.g. heating rod, protective anode,
thermostat, thermometer, nned tube heat exchanger etc. components installed in a way that is non-insulated with re-
gard to the storage tank, inux of foreign material and electrochemical installations (e.g. mixing installations), non-ob-
servance of the planning documents, late and non-documented renewal of the installed protective anode, faulty instal-
lation and connection of the external current anode (e.g., no permanent power supply), lack or improper cleaning and
operation as well as deviations from the standard, which only slightly impair the value or the functionality of the device.
Furthermore, the original installation at the place of assembly may not be altered or retrotted before an inspec-
tion by the manufacturer or a commissioned expert. Any changes to the original installation on site will result in
the immediate exclusion of all possible claims from the warranty or guarantee as well as product liability claims. In
addition, as a matter of basic principle, all regulations set out in ÖNORM B 2531, DIN 1988 (EN 806), DIN 1717, VDI
2035 or the corresponding national regulations and legislation must be complied with.
5. In case of a justiable claim, this must be reported to the nearest PM customer services centre. They shall reserve
the right to decide whether a faulty component should be replaced or repaired and/or whether a faulty device will
be exchanged for a fault-free device of the same value. In addition the PM expressly reserves the right to demand
that the customer return the device to which the claim applies. The date of a repair or an exchange will be dened
by the producer within 5 days!
6. Repairs under the guarantee may only be carried out by people licensed to do so by the PM. Exchanged parts shall become
the property of PM. Should any repairs to the water heater be required following necessary service works these shall be
invoiced to the customer as repair and pro-rata materials costs.
… 34


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