Manual Austria Email EHT serie (page 29 of 44) (English, German, Italian)

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9. Transport damage will only be inspected and if appropriate recognized if it has been reported in writing to the ma-

nufacturer no later than the weekday following delivery.

10. Claims exceeding the terms of the warranty, in particular those for damage and consequential damages, are preclu-

ded insofar as these are legally permissible. Pro rata work times for repairs as well as the costs for restoring the

equipment to its original condition must be paid in full by the purchaser. The guarantee provided extends according

to this guarantee declaration only to the repair or replacement of the appliance. The provisions of the Terms of Sa-

les and Delivery of the manufacturer remain, insofar as they are not altered by these guarantee conditions, fully in

eect.

11. There is a charge for services provided outside of the context of these guarantee conditions.

12 In order for a warranty claim to be honored by the manufacturer, the appliance must be paid for in full to the manu-

facturer and the claimant must have met all his obligations to his vendor in full.

13. The enamelled internal boiler for water heaters is warranted for the specied period from the delivery date provided

all warranty terms described under Points 1 to 12 are observed with in full. If the warranty terms have not been met,

the legal warranty requirements of the respective country from which the appliance was shipped shall prevail.

14. Claim satisfaction according to prevailing Austrian Product Liability Law:

Claims for compensation under the title of product liability are only justied if all prescribed measures and neces-

sities for fault-free and approved operation of the appliance have been met. This includes among other things the

prescribed and documented anode replacement, connection to proper operating voltage, prevention of damage

due to improper use, etc. From these conditions it can be concluded that if all requirements are met (norms, instal-

lation and operation guide, general guidelines, etc.), the device or product fault resulting in the secondary damages

would not have occurred. Furthermore it is mandatory that for processing of the claim the necessary documen-

tation such as the part number and manufacturing number of the water heater, the seller’s invoice and that of the

executing license holder as well as a description of the malfunction for a laboratory study of the appliance in ques-

tion (absolutely required, since a specialist will study the appliance and analyze the cause of failure) be provided.

Furthermore, the original installation at the place of assembly may not be changed, converted or dismantled before

being inspected by the manufacturer or an appointed expert.

Any change to the original assembly situation on-site will lead to the immediate exclusion of any claims arising from

the warranty, guarantee or product liability.

To prevent misidentication of the water heater during transport, it must be marked with a highly visible and legible mar-

king (preferably including address and signature of the end customer). Corresponding pictorial documentation indicating

the extent of the damage, the installation (cold water line, hot water outlet, heating outgoing and return, safety xtures,

expansion tank if present) as well as the defect location on the water heater is also required. Furthermore the manufacturer

reserves the express right to require that the purchaser provide all the documents and equipment and equipment parts

necessary for clarication. The prerequisite for performing services under the title of product liability is that it is the clai-

mant’s obligation to prove that the damage was caused by the manufacturer’s product. Damage compensation according

to the Austrian Product Liability Law is subject to a 500 Euro deductible. Until the entire matter is claried and the circum-

stances as well as determination of the causal factors are established, the manufacturer is held faultless. Non-observance of

the operating and installation guide and/or the relevant norms is considered negligent and will result in a liability disclaimer

within the scope of compensation for damages.

The illustrations and data are not binding and may be modied without notice when technical improvements are made. Subject

to printing errors and technical changes.

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Austria Email EHT serie Manual

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