Manual Austria Email DEX24 (page 26 of 28) (English, German)

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DEX 18 / 21 / 24 / 27 KW

The warranty is granted in accordance with the statutory provisions of the Repu-

blic of Austria, as well as of the EU.

1. Prerequisite for the provision of warranty services by Austria Email AG (herein-

after referred to as AE AG) shall be the presentation of the paid invoice for

the purchase of the device for which the warranty service is claimed, whereby

the identity of the device with regard to the model and the manufacturing

number must be evident from the invoice and must be documented by the

claimant. The General Terms and Conditions, Terms and Conditions of Sale and

Delivery of AE AG shall apply exclusively.

2. To the extent required by the law, respectively in the Operator’s Manual and

Installation Instructions, the assembly, erection, connection and commissio-

ning of the unit for which the claim is presented must have been carried out

by a licensed electrician or installation firm, duly observing all applicable

rules. The tank (without outer shell and plastic outer shell) must be protected

from sunshine to avoid discolouring of the PU foam and potential warping of

plastic components.

3. The room in which the device is operated must be free of frost. The unit must

be mounted in a location that may reasonably be expected, i.e. it must be

possible to access and replace the unit without difficulty for the purpose of

necessary maintenance, repairs and possible replacement. The costs for any

necessary changes to the structural conditions (e.g. doors and passages too

narrow) are not governed by the guarantee and warranty declaration and

therefore shall be rejected on the part of AE AG. If the water boiler is set up

and operated in uncommon locations (e.g. attics, living rooms with water-

sensitive floors, store rooms, etc.), the possibility of water leakage must be

taken into account and provisions made for collecting and discharging the

water leakage in order to prevent secondary damage within the meaning of

product liability.

4. The following is not covered by the warranty and guarantee: inappropriate

transport, normal wear and tear, intentional or negligent damage, use of force

of any kind or description, mechanical damage or damage caused by frost or

also by exceeding the operating pressure stated on the rating plate, even if

only once, use of connection fittings that do not comply with the standard,

use of defective tank connection fittings and unsuitable and defective service

fittings. Breaking of glass and plastic components, possible colour differences,

damage due to improper use, in particular non-observance of the mounting

and operating instructions (Operating and Mounting Instructions), damage

by external influence, connecting to incorrect voltage, corrosion damage

as a consequence of aggressive waters (water not suitable for drinking) in

accordance with the national regulations (e.g. Austrian ordinance on drinking

water, TWV – Fed. Law Gazette II No. 304/2001), deviations between the actu-

al drinking water temperature at the tank fitting and the specified hot water

temperature of up to 10°K (hysteresis of the controller and possible cooling

due to pipelines), Insufficient water conductivity (min. 150 μs/cm) operational

wear of the magnesium anode (wearing part), natural formation of boiler

scale, lack of water, fire, flood, lightning, overvoltage, power failure or other

types of force majeure. Use of non-original and company-external compon-

ents such as e.g. heating elements, reactive anode, thermostat, thermometer,

ribbed tube heat exchanger, etc., Parts installed in an uninsulated condition

with respect to the storage tank, ingress of foreign particles or electrochemi-

cal influences (e.g. mixed installations), failure to observe the design docu-

ments, unpunctual and undocumented renewal of the installed protective

anode, no or improper cleaning and operation, as well as any deviations from

the standard that reduce the value or functionality of the device only slightly.

Fundamental compliance with all regulations in ÖNORM B 2531, DIN 1988

(EN 806), DIN 1717, VDI 2035 or the corresponding national regulations and

laws must be ensured.

5. In the case of an authorised complaint, this must be reported to the next

available customer service location of AE AG. The same reserves the right to

decide whether a defect component shall be replaced or repaired or whether

a defect device shall be replaced by an equivalent fault-free device. Further-

more, AE AG explicitly reserves the right to request that the rejected device be

returned by the buyer.

6. Repairs under warranty must be performed exclusively by persons authorised

to do so by AE AG. Replaced parts shall remain the property of AE AG. If a

repair of the hot water heater should be required in connection with neces-

sary service work, the Manufacturer shall invoice these as repair and prorated

material costs.

7. Any intervention by third parties without our express instruction, even if per-

formed by a licensed electrician, shall have the effect of voiding the warranty.

Costs for repairs carried out by third parties shall be replaced only if AE AG

has previously been requested to remove the defect and if AE AG shall have

failed to satisfy its obligation to replace the defective item or repair the defect

or if it shall have failed to do so within a reasonable period of time.

8. Neither the performance of works under warranty or guarantee, nor the per-

formance of service and maintenance works shall renew or extend the term

of warranty.

9. Transport damage shall be investigated and possibly accepted only if it is

reported to AE AG in writing on the next following workday after delivery at

the latest.

10. Claims over and above the warranty, if legally permissible, in particular claims

with respect to compensation of damages and consequential damages, shall

be excluded. Prorated labour time for repairs as well as the costs of restoring

the original condition of the unit must be paid in full by the buyer. In accor-

dance with this warranty declaration, the warranty shall apply only to repair

or replacement of the unit. The provisions of the Terms and Conditions of Sale

and Delivery of AE AG shall, unless amended by these Terms and Conditions

of Warranty, remain fully in place.

11. Services that are not performed within the scope of these Terms and Conditi-

ons of Warranty shall be charged.

12. No claims under warranty shall be considered by AE AG unless full payment

for the device has been made to AE AG and unless the claimant has fully

satisfied all obligations arising to him vis-à-vis the seller.

13. The enamelled internal boiler for water heaters is warranted for the specified

period from the delivery date provided all warranty terms described under

Points 1 to 12 are observed with in full. If the warranty terms have not been

met, the legal warranty requirements of the respective country from which

the appliance was shipped shall prevail.

14. With regard to the assertion of claims pursuant to the Austrian Product

Liability Act it must be noted: Potential claims under the title of product lia-

bility relating to the regulation of damages due to a defective product (e.g.

a human’s body is injured, his health is damaged or any corporeal property

differing from the product is damaged) shall only be justified if all the prescri-

bed measures and requirements for flawless and normal operation of the unit

have been fulfilled. These include e.g. the mandatory and documented anode

replacement, the connection to the correct operating voltage, any damage

due to improper use must be avoided, etc. These standards are based on the

assumption that if all the regulations (standards, assembly and operating

instructions, general guidelines, etc.) are observed, the defect in the unit

or product causal for occurrence of the secondary damage would not have

occurred. It is further imperative that all the documentation necessary for

handling of a claim, such as e.g. the type and fabrication number of the unit,

the vendor’s invoice and the invoice of the licensed electrician or installation

firm, as well as a description of the malfunction be provided, as well as the

defective unit itself for examination in the lab (absolutely necessary, as the

unit will be investigated by an expert and the cause of the defect analysed).

In order to exclude any possibility of mistaken identity of the unit during

transportation, the unit must be labelled with a clearly legible label (ideally

with the end customer’s address and signature). Appropriate photographic

documentation of the extent of damage, the installation (cold water inflow,

hot water outflow, heating inflow and outflow, safety fittings, expansion ves-

sel if applicable), as well as the defective part of the tank is required. AE AG

further expressly reserves the right to demand the submission of documenta-

tion and units or unit components by the buyer for the purpose of clarificati-

on. The damaged party’s full burden of proof that the damage was caused by

the product of AE AG is prerequisite for the payment of any benefits under the

title of product liability. Claims for damages pursuant to the Austrian Product

Liability Act are moreover justified only for any amount exceeding the amount

of 500 euros (deductible amount). Until all the facts and circumstances as

well as the problem causally underlying the defect have been ascertained,

any possible fault on the part of AE AG shall be ruled out explicitly. Any non-

observance of the operating and assembly instructions as well as the relevant

standards shall be deemed negligence and shall result in an exclusion of any

liability for damages.

The figures and data are not binding and may be amended without notice in the

interest of technical improvement.

Misprints and technical changes reserved.

15. Warranty, Guarantee and Product Liability

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Austria Email DEX24 Manual

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