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EN
Problem Potential cause Possible solution
Waiting for users Spotify mode - No Spotify account has been connected to the
device. Connect a Spotify account to the device via Spotify
Connect
Press play... Spotify mode - waiting for playback information; for example,
when audio playback is diverted from the Spotify app to another
audio speaker or the smartphone itself.
FM: Noise DAB: Noise
/ interrupted playback
Weak signal Check/move the antenna.
Move the radio to another
location. Search exclusively
for radio stations with strong
signal reception
DAB: No stations
available
Weak signal Search exclusively for radio
stations with strong signal
reception
Network connection
not possible
Network failure Make sure that the network
connection between the router
and the Internet radio can be
established
The router restricts access to
listed MAC addresses
Access the MAC address of
the internet radio via Menu >
System settings > Network >
View settings and add them to
the router list.
Insuicient WLAN signal
strength
Check the distance to the
router; check if other device
can connect to the WLAN
network from the location of
the Internet Radio
A rewall prevents network
access
Check that the following ports
are open on the router: UDP
and TCP ports 80 and 123; DNS
port 53. Windows shares: Port
135 - 139 and 445.
74


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