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Service-Hotline Germany: Tel. 0180 5 001388
(Costs for call from german landline at time of print: 14 ct/min, max. 42 ct/min from mobile phone providers.)
GB
In Case of Problems
Should problems arise with the telephone, please refer to the following information
first. In the case of technical problems, you can contact our hotline service,
tel. 0180 5 001388 (Costs for call from german landline at time of print: 14 ct/min;
max. 42 ct/min from mobile phone providers). In the case of claims under the terms
of guarantee, contact your sales outlet. There is a 2 year period of guarantee.
Some issues may simply be resolved by disconnecting the power to the
unit. In such instances the power to the main base station should be switched
off and batteries in the handset should also be removed for about 20 minutes.
After which reconnect everything to determine if this has resolved the issue.
I can’t make phone calls
Make sure the phone cable is connected properly. If it is, there may be a fault.
Please make sure you’re using the phone cable that came with your phone.
Check power’s plugged in, switched on and working.
Make sure you aren’t too far from the base station (in ideal conditions, it should
work up to 300 metres outdoors and up to 50 metres indoors).
Test the phone line and socket by using another phone.
I keep losing my connection
Make sure you aren’t too far from the base station (in ideal conditions, it should
work up to 300 metres outdoors and up to 50 metres indoors).
The base station may not be in an ideal location – consider moving it.
My handset keeps switching off
It may need recharging. So it can charge fully, place your handset on its charger
base for at least 15 hours (make sure the power socket is switched on!).
Replace the rechargeable batteries. Any replacement batteries should be the
same type as those provided.
Caller’s identification (Call Line ID) isn’t working
Check you have this service on your phone line. Please call your network provider.
The caller may have withheld their phone number.
My handset doesn’t ring
Check that the ringer is on. See page 18.
Appendix
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