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故障排除
問題 解決措施
電源未供電 請為產品充電
無法配對 確認
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設備使用2.1+EDR版或更高版本通訊
將本產品與
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設備放在距離彼此1公尺內的範圍
設定
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設備的規範有關設定規範的步驟請參閱
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設備的使用者手冊
無聲音/聲音微弱 將本產品和
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設備的電源打開
將本產品和
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設備的音量調高
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設備被設定為HFP/HSP連接請切換到A2DP連接
將本產品和
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設備之間的障礙物移開使兩者更加靠近
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設備的輸出切換到
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接。
USB連接時無聲音/聲音微弱 確定電腦的音訊輸出設定正確
將本產品電腦或音樂播放程式的音量調高
聲音失真/聽到噪音/聲音中斷 將本產品和
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設備的音量調低
保持微波爐和無線路由器等的其他設備遠離本產品
保持電視機收音機和含有內建調諧器等的設備遠離本產品這些設備也可能受到本
產品的影響
關閉
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設備的等化器設定
將本產品和
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設備之間的障礙物移開使兩者更加靠近
使用aptX編碼時聲音中斷 調整
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設備的設定以停用aptX編碼
無法聽到對方聲音/對方聲音
小。
將本產品和
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設備的電源打開
將本產品和
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設備的音量調高
若本產品被設定為A2DP連接請切換到HFP/HSP連接
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設備的輸出切換到
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接。
無法使用NFC進行配對 請確保您的設備為NFC相容
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備。
開啟NFC相容
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設備的NFC功能
碰觸本產品到您的NFC相容
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設備的正確位置
根據您所使用的NFC相容
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設備若NFC感度不夠高的話無法一觸即可連接本產
在這種情況下請參閱NFC相容
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設備的使用者手冊
根據您所使用的NFC相容
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設備可能需要一些時間以透過NFC通訊保持產品和
您的NFC相容
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設備接觸直到完成連接為止
從盒中取出您的NFC相容
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設備使其能透過NFC通訊
觸控式控制器無法正常運作 確定並非以指甲輕點而且指尖未過度乾燥然後再試一次
無法為產品充電 請確保隨附的USB導線正確連接然後再試一次
有關
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設備操作方法的詳情請參閱該設備的使用者手冊
如果問題仍然存在請重置本產品若要重置本產品請參閱「重置功能」第12頁
177


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