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Troubleshooting
Problem Solution
Power is not supplied. Charge the product.
Unable to pair. Confirm that the Bluetooth device communicates using Ver. 2.1+EDR or higher.
Place the product and the Bluetooth device within 1 m (3.3') of each other.
Set the profiles for the Bluetooth device. For procedures on how to set profiles,
refer to the Bluetooth device’s user manual.
Remove the pairing information for the Bluetooth device then pair the product
with this device again.
No sound is heard / Sound is
faint.
Turn on the power of the product and the Bluetooth device.
Turn up the volume of the product and the Bluetooth device.
If the Bluetooth device is set to the HFP/HSP connection, switch to the A2DP
connection.
Move away from obstacles between the product and the Bluetooth device such
as people, metal, or walls, and place them closer together.
Switch the output of the Bluetooth device to the Bluetooth connection.
The silicone parts on the product may have shifted and covered the area where
sound comes out. (p.7) In this case, return the silicone part to its original
position.
Sound is distorted / Noise is
heard / Sound cuts out.
Turn down the volume of the product and the Bluetooth device.
Keep this product away from devices that emit radio waves such as microwaves
and wireless routers.
Keep TVs, radios, and devices with built-in tuners away from the product. These
devices can also be affected by the product.
Turn off the equalizer settings of the Bluetooth device.
Remove obstacles between the product and the Bluetooth device and place them
closer together.
Cannot hear the voice of the
caller / Voice of the caller is too
quiet.
Turn on the power of the product and the Bluetooth device.
Turn up the volume of the product and the Bluetooth device.
If the Bluetooth device is set to the A2DP connection, switch to the HFP/HSP
connection.
Switch the output of the Bluetooth device to the Bluetooth connection.
The product cannot be charged. Securely connect the included USB charging cable and charge the product.
For details about how to operate your Bluetooth device, refer to the device’s user manual.
If the problem still remains, reset the product. To reset the product, refer to “Reset function” (p.9).
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