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This guarantee excludes failures due to:
❏
Abnormal environmental conditions :
●
Various types of damage caused by shocks or drop-
ping during handling after departure from the factory.
●
Positioning the heater in a location subjected to
frost or bad weather (humid, aggressive or badly ven-
tilated environments).
●
Use of water with aggressiveness criteria such as
those defined by the DTU (technical rule) Plumbing 60-
1 addendum 4 for hot water (content of chlorides, sul-
phates, calcium, resistivity and bicarbonate alkalinity).
●
Electricity power supply with high overvoltages
(mains, lightning, etc.)
●
Damage resulting from undetectable problems due
to the choice of the location (difficult access) and
which could have been avoided by immediate repair
of the heater.
❏
An installation not in conformity with the
regulations, standards and standard practi-
ce, and particularly :
●
New safety valve missing or not installed according
to standard EN 1487 or modification to the setting.
●
No couplings (cast iron, steel or insulating) on the
hot water connection pipes, which could cause corro-
sion.
●
Defective electrical connection: not in conformity
with standard (France) NFC 15100, incorrect earthing,
cable cross-section too small, connection with flexible
cables, failure to respect connection diagrams speci-
fied by the manufacturer.
●
The heater is put in a position that is not in confor-
mity with the instructions of the manual.
●
External corrosion caused by incorrect sealing of the
pipes.
❏
Defective maintenance :
●
Abnormal scaling of heating elements or safety
devices.
●
Failure to properly maintain the safety device resul-
ting in overpressure.
●
Modification to original equipment, without the
manufacturer's approval, or use of spare parts not refe-
renced by the manufacturer.
Extent of guarantee
Guarantee conditions
After sales service
The following water heater parts can be
replaced :
● the door seal
● the electronic thermostat assembly
● heating elements
● sheath for ceramic element
Please call us for special parts.
Only use spare parts referenced by ATLANTIC.
Whenever you order parts, specify the exact
type of the water heater, its capacity, the
equipment type (TC or single phase, immersion
or ceramic), and the date of manufacture.
All this information is printed on the identifica-
tion plate of the water heater, glued close to
the electrical switch.
Any work on electrical parts must be done by a specialist.
The water heater must be installed by a qualified
professional in accordance with standard practice,
standards in force and the instructions in our tech-
nical manuals.
It must be used normally, and be regularly serviced
by a specialist.
Under these conditions, our guarantee includes
the replacement or supply of parts recognized as
being originally defective by our services, or possi-
bly of the entire heater, free of charge to our distri-
butor, excluding labour and transport costs and
any indemnities and extension to the guarantee.
Our guarantee comes into force starting from the
installation date (as marked on the installation
invoice). If there is no justification, the date assu-
med will become the date of manufacture marked
on the nameplate of the water heater, plus six
months. The provisions specified in these guaran-
tee conditions do not exclude the purchaser bene-
fit of the legal guarantee against hidden vices and
defects, which is applicable in all cases according
to the conditions of articles 1641 and subsequent
articles in the civil code.
In no case the failure of a part shall justify the repla-
cement of the water heater. ATLANTIC holds all the
spare parts at your disposal.
A heater that is presumed to have
caused damage must be left in
place for inspection by experts,
and the injured party must inform
his insurance company.
IMPORTANT
