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6.2 Configuration unsuccessful or requiring update
If the configuration is not successful, ATAG One zone will display the “ ” icon. Repeat the
procedures described previously.
The network configuration must be repeated every time you make a change to the internet
network in your home (change of password, operator, router).
6.3 Time scheduling
Setting a schedule or clock program cannot be done from the ATAG One zone, but is done from
either the ATAG zone app or the my.atag.zone portal.
LEGEND:
AP” One zone in Access Point mode
No connection to the service or thermostat not configured correctly
Thermostat connected to the router or internet but not to the Cloud
Thermostat configured correctly and connected to the internet and Cloud
Software update in progress
7. SERIAL NUMBER AND WI-FI INFORMATION
This information can be found in the “Connectivity” menu.
To access the menu, press the ” button on the ATAG One zone and scroll down to the
“Connectivity” option. Then select “Connectivity information”.
8. ATAG SERVICE CENTRES
ATAG Service Centres can access the Teleassistance platform by entering their credentials on
the ATAG Zone Portal:
www.atag.zone
or
my.atag.zone
For more information about ATAG services and support, please contact the ATAG Heating ser-
vice center 0800 680 0100.
17


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