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In case of faults phone the service department. See the guarantee
certificate or consult the internet site www.hps.nl.
If you notice a crack on the cooking surface (no matter how little),
switch off the appliance immediately. Remove the plug from the
socket or set the switch of the power supply cable (in the case of a
fixed connection) to zero or turn off the fuse switch(es) in the meter
cupboard. Phone the service department.
This appliance should only be connected up by a registered electrical
installer!
The electrical connection must comply with national and local
regulations.
Damage caused by incorrect connection, incorrect use or incorrect
building in is not covered by the guarantee.
general
If the appliance does not work properly, this does not always mean
that it is defective. Try to deal with the problem yourself first by
checking the points mentioned below:
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FAULTS
table
Fault Probable cause Solution
After the appliance has been
electrified, text appears in the
displays.
Normal operation. NOTHING: see chapter “building
in“ in the installation part of this
manual.
After the appliance has been
switched on, the fuse in the meter
cupboard blows.
Appliance incorrectly connected. Check the electrical installation.
Only one side of the hob works or if
the appliance generates continuous
beep.
The hob does not work and the
lights are not on.
Appliance incorrectly connected.
The appliance has been connected
incorrectly or the mains voltage is
not right.
Check the electrical installation.
Check the electrical installation
(main fuse(s) or the connection).
The fan keeps on running after the
appliance has been switched off.
The electronic circuits inside the
hob are being cooled.
This is normal.
The appliance suddenly stops during
use. You hear a double beep every
2 seconds and in the display a dash
appears.
The time programmed has expired,
something has boiled over or an
object is hindering the controls.
Press the + or - button of the timer
and the beep will stop. Clean the
control panel or remove the object
and continue cooking.
A series of dashes appear. Overheating of the electronics in
the hob.
Let the appliance cool down and
check the installation instructions
for correct installation.
The appliance does not work. In the
display another message appears.
Malfunctioning of the electronics. Contact the service department.
After the zone has been switched on,
the zone displays continue to flash.
Unsuitable pans, pan smaller than
12 cm or no pan on the cooking
zone.
See chapter
“Comfortable cooking”.
While cooking, you hear a rattling
noise in the base of the pan.
The noise is due to the high power
of the cooking zone having an effect
on the base of the pan.
This is normal for some pans on
higher settings. It is harmless for the
induction hob.
When you use the hob the first time,
you notice that it smells 'new'.
This is caused by the appliance's
finish heating up. It is perfectly
normal.
The odour will disappear of its own
accord as a result of ventilation.
You hear a ticking sound in your
hob.
This is caused by the appliance
switching over from the rear
cooking zone to the front one and
back again or if you choose a low
setting.
This is normal.
