Appendix
94
Troubleshooting
I get noise, static, or weak signals even when I’m near the telephone base.
If you subscribe to high-speed Internet service (DSL - digital subscriber
line) through your telephone line, you must install a DSL filter between
the telephone line cord and the telephone wall jack (page 6). The filter
prevents noise and caller ID problems as a result of DSL interference.
Please contact your DSL service provider for more information about
DSL filters.
You may be able to improve the performance of your cordless phone
by installing your new telephone base as far as possible from any other
existing cordless telephone system that may already be installed.
Other electronic products such as HAM radios and other DECT phones can
cause interference with your cordless phone. Try installing your phone as
far away as possible from these types of electronic devices.
Do not install this phone near a microwave oven or on the same electrical
outlet. You may experience decreased performance while the microwave
oven is operating.
If you plug your phone in with a modem or a surge protector, plug the
phone (or modem/surge protector) into a different location. If this does
not solve the problem, relocate your phone or modem farther apart from
one another, or use a different surge protector.
Move your phone to a higher location. The phone may have better
reception in a high area.
If other phones in your home are having the same problem, contact your
telephone service provider (charges may apply).
I experience poor sound quality when using the handset speakerphone.
For increased sound quality while using the handset speakerphone, place
the handset on a flat surface with the dial pad facing up.
I hear other calls while using my phone.
Disconnect the telephone base from the telephone jack, and plug in a
different telephone. If you still hear other calls, call your telephone
service provider.
My cordless handset does not ring when I receive a call.
Make sure that the ringer is not off. Refer to Ringer volume on page 14 in
this user’s manual.
Make sure you plug in the telephone line cord securely into the telephone
base and the telephone jack. Make sure you plug in the power cord securely.
The cordless handset may be too far from the telephone base.
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