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Is the Telephony Modem plugged into a wall outlet?
If so, unplug the RJ-11 connector at the back of the Telephony Port and
plug in a known working phone. If you now have dial tone, the problem
is with the house wiring. Contact your MSO or a qualified wiring techni-
cian to correct the house wiring. If you still do not have dial tone, con-
tact your service provider.
Troubleshooting USB Problems
Follow these steps if the computer does not auto-detect the Telephony Modem using
a USB connection.
Before you start, make sure that:
You have properly installed and configured the Telephony Modem as shown
in Installing and Connecting Your Telephony Modem
.
You have installed the USB drivers as shown in Installing USB Drivers on
Your PC.
The cable company has set up your account. Call your cable company if
you’re not sure.
Instructions
1 Be sure that your computer is running either Windows 2000, Windows XP,
or Windows Vista (Windows 95, Windows 98, and Windows NT are not sup-
ported).
2 Be sure the Telephony Modem has power. The Power light should be on.
3 Push the Reset button on the back panel of the Telephony Modem, using a
pen tip or other sharp non-metallic object.
4 Disconnect the USB cable from the computer and reconnect it.
5 Restart the computer.
6 Do the following to uninstall and the reinstall your USB drivers:
a. Disconnect the USB cable to the Telephony Modem.
b. Insert the Telephony Modem CD-ROM into your computer.
Touchstone TM702 Telephony Modem User’s Guide
Safety
Getting
Started
Battery
Installation Installation
USB
Drivers
Ethernet
Configuration Usage Troubleshooting Glossary
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