784007
81
Zoom out
Zoom in
Previous page
1/84
Next page
81Troubleshooting
Essential Video Doorbell Wired
User Manual
For Base Station with Siren VMB4000, check the Internet LED:
If the Internet LED is green, the base station is connected to the Internet.
If the Internet LED is amber, the base station is connected to your router, but it isn’t
connected to the Internet. Check the router’s Internet connection.
4. If you or someone from an IT department customized your router settings:
a. Check your router’s DHCP settings and client list.
Make sure that DHCP is enabled and that router’s DCHP client list supplied an IP
address to the SmartHub. (If it did, the SmartHub or base station appears in the client
list.) For more information, see your router documentation.
b. If you were previously able to connect your SmartHub to the Internet, but now can’t
connect, check the router’s security settings and rmware to make sure that no
changes were made since the last time it successfully connected.
You might want to temporarily lower the security settings on the router or temporarily
place the SmartHub in the DMZ to rule out any rewall restrictions. If you make these
changes, power cycle your SmartHub as described in Step 3.
c. Check to make sure that ports 443 and 80 are open on your router.
If you don’t manage your Internet environment, contact your IT department for
assistance with any rewall or router congurations. The SmartHub can’t connect
through most proxy servers. Check with your IT team and Internet service provider
(ISP) about ways to bypass any proxy servers. Ask your IT team to make sure that ports
443 and 80 are open.
5. If you still can’t connect, visit support.arlo.com and submit a support case describing the
steps you took and provide the following information:
SmartHub or base station serial number.
User name (email address used to register your Arlo account).
Internet service provider (ISP) name.
Internet connection type (DSL, cable, and so on) and speed (Arlo requires at least 1
Mbps upstream).
Internet router model.
List of other devices connected directly to your router.
The last time and place that your SmartHub connected to the Internet.
81


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Arlo Video Doorbell wired at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Arlo Video Doorbell wired in the language / languages: English as an attachment in your email.

The manual is 4.6 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

Others manual(s) of Arlo Video Doorbell wired

Arlo Video Doorbell wired User Manual - German - 94 pages

Arlo Video Doorbell wired User Manual - Dutch - 88 pages

Arlo Video Doorbell wired User Manual - French - 91 pages


The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info