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63Troubleshooting
Essential Video Doorbell Wire-Free
User Manual
4. Use a paperclip or the release pin to press and hold the reset button on the back of the
doorbell for about 10 seconds.
When the doorbell resets, the LED on the front of the doorbell ashes white.
5. To add the doorbell to your Arlo account and set it up, open the Arlo app and tap Add New
Device.
Can’t see video streams in a browser
The Arlo web client uses the Adobe Flash plug-in to display your camera streams in a browser.
Make sure that your browser isn’t blocking the plug-in and that you’re using the latest version
of Adobe Flash.
Your router might be blocking the ports to which Arlo sends data. To make sure that Arlo can
stay connected, you must keep ports 443 and 80 open on your router. Also see the following
sections WiFi signal interference and Out of range.
WiFi signal interference
Environments with multiple WiFi networks, WiFi devices, or frequencies can cause signal
interference with your Arlo system. Minimize the number of networks, WiFi devices, and
transmitted frequencies in the area where you place your WiFi router and cameras.
We recommend that you allow at least 6½ feet (2 meters) between your wire-free Essential
Video Doorbell and any Arlo cameras that you install to prevent WiFi signals between the
devices from interfering with each other.
Out of range
Make sure that your doorbell is within range of your WiFi router. The range might be reduced
if metal objects or thick walls and ceilings are between your router and the wire-free Essential
Video Doorbell.
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