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76FAQs and Troubleshooting
Ultra Series 4K UHD Wire-Free Security Camera System
User Manual
User name (email address used to register your Arlo account).
Internet service provider (ISP) name.
Internet connection type (DSL, cable, and so on) and speed (Arlo requires at
least 1 Mbps upstream).
Internet router model.
List of other devices connected directly to your router.
The last time and place that your SmartHub successfully connected to the
Internet.
Reset the Arlo SmartHub to factory settings
Performing a factory reset returns your SmartHub to the default settings. It also
removes the serial number from your Arlo account.
1. Use a straightened paper clip to press and
hold the Reset button on the back of the
SmartHub for about 10 seconds.
When the SmartHub reset completes, the
LEDs on the front of the SmartHub blink
amber. When the LEDs stop blinking amber,
your SmartHub reboots. The SmartHub is
removed from your Arlo account.
2. To add the SmartHub and set it up, wait for
the LEDs to light solid blue and then open the
Arlo app.
3. Tap New to Arlo?.
4. Follow the setup instructions.
If your Arlo cameras were paired to the SmartHub, you might need to pair the
cameras to the SmartHub again.
76


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