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86Troubleshooting
Pro 4 Spotlight Camera
User Manual
Check the Arlo app notication settings on an Android device
Make sure that you allow the Arlo app to receive push notications. The Arlo app push
notications can be disabled on iOS and Android devices.
1. Tap the Settings icon for your Android device.
2. Tap Application Manager > Arlo.
3. Make sure that the Show Notications setting is selected.
If you said no to push notications at installation
When you install the Arlo app for the rst time, to receive alerts, you must select Allow when
asked if you want Arlo to send you push notications. For iOS apps, aer you respond to this
alert, it isn’t presented again unless the device is restored to factory settings or the app is
uninstalled for at least a day.
If you said no on an iOS device, uninstall the app, wait for a day, and then reinstall it, and
allow notications. If you don’t want to wait a day before you reinstall the app, you can use
the system clock on your device to simulate a day. Set the system clock forward a day or
more, turn your device o, and then turn the device back on. Aer you reinstall the app, return
the system clock to the correct setting.
Arlo Smart Alarm Detection isn’t working
Alarm Detection noties you in your Arlo app when a smoke or carbon monoxide (CO)
detector’s alarm is activated. You need an Arlo Smart subscription to use this feature (see
Detect audio alarms with your camera on page 46).
Your camera might not detect an alarm in the following situations:
Your alarm doesn’t emit a T3 or T4 alarm pattern.
Multiple overlapping alarms occur.
Echoes occur in the alarm location.
Another noise is equal to, or louder than, the alarm.
86


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