Problem Cause Solution
The machine does not switch on The machine is not connected to the
power supply
Check connection to the power
supply
Coffee is not hot enough The cups are cold Warm the cups with hot water
No hot water or steam is dispensed Steam spout clogged Pull the steam spout downwards to
remove it, and clean
Coffee brews too slowly Coffee too fine Change coffee blend
Rotate the grind regulation knob to
the highest number
Brew group dirty Wash the brew group
SBS system knob turned all the way
to the right
Turn the knob to the left and when
the machine is brewing, turn toward
the right
Coffee brews too quickly Coffee too coarse Change coffee blend
Rotate the grind regulation knob to
the lowest number
SBS system knob turned all the way
to the left
When the machine is brewing, turn
the knob to the right
The machine takes a long time to
heat up and the amount of water
dispensed from the spout is too
small
There are limescale deposits in the
circuit
Run descaling cycle
The brew group does not come out The brew group is off position Turn the machine on. Close the
front door; the group returns to
the starting position and can be
removed.
Drip tray inserted Remove the drip tray
Coffee leaks out of the spout Spout in the wrong position Reposition the spout
Spout clogged Remove spout and wash
Coffee has little foam Unsuitable coffee blend or coffee is
not freshly toasted
Change coffee blend
Coffee blend too coarse Regulate the grind
SBS system knob turned towards
the left
Turn the SBS system knob to the
right
Water overflowing from the drip tray
Drip tray too full Check the position of the float and
empty the drip tray
Problems - causes - solutions
