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WARNING:
- Before all interventions, make sure that both units have been disconnected from the electricity supply.
- Make sure the systems to which the appliance should be connected comply with the applicable norms in force.
CHECKS WITHOUT THE USE OF TOOLS OR INSTRUMENTS
Operation in Cooling mode - Visual checks on the Internal Unit
Problem Check Intervention
1 - Frost forms on the Internal Unit’s
heat exchanger.
1.A - Frost only on the lower part of the
heat exchanger: gas leak.
1.B - Frost on the whole heat exchanger:
the air fi lter is clogged.
The room temperature is low
(< 20° C).
· Find the leak and recharge.
· Clean the air fi lter.
Unplug the appliance and switch off the
dedicated switch before cleaning. (risk
of electrocution).
· Check the room temp.
2 - No condensation forms. 2.A - If the Internal Unit’s heat exchang-
er remains dry and the electricity
consumption is much lower than
the rated value, then there is a
leak.
· Find the leak.
· Replace the heat exchanger.
3 - The compressor works but there is lit-
tle cooling.
3.A - The External Unit’s heat exchanger
is clogged or covered: the heat ex-
change is poor.
3.B - The fi ns on the External Unit’s heat
exchanger are bent.
· Clear the External Unit’s heat exchang-
er.
· Straighten the fi ns on the external heat
exchanger.
4 - The air temperature is low, but there
is little cooling.
4.A - The Internal Unit fi lter is clogged.
4.B - The air recirculates in the Internal
Unit.
4.C - The appliance is not the right size
or there is an overload (e.g. heat
sources, overcrowding, etc.).
· Clean the fi lter.
· Encourage the free circulation of air.
· Replace the appliance or remove the
overload.
5 - The compressor stays still. 5.A - The compressor is very hot: ther-
mal protection.
· Wait for the temperature to drop.
6 - The appliance comes to a stop after a
few minutes of operation.
6.A - The Internal Unit fan is out of order.
· Replace the motor.
· Only use original spare parts.
TROUBLESHOOTING - electrical part
Problem Check Intervention
1 - The appliance gives no sign of life (no
LEDs lit, no beeps sounded), not even
when you press the ON-OFF button
on the internal unit.
1.A - Check whether there has been a
power failure.
1.B - Check whether the plug is inserted
fully in the socket in the wall.
1.C - Check whether the automatic
switch has blown.
1.D - Check whether the selector has
been set to stop.
· Restore the power supply and the cor-
rect connections.
· Plug the appliance in fully.
· Reset the automatic switch.
· Set the selector to another function.
2 - The remote control does not work or
only works at a close distance.
2.A - Check whether the batteries are
low.
2.B - Check whether there are any ob-
stacles (curtains or ornaments)
between the remote control and the
air conditioning unit.
2.C - Check whether the distance be-
tween the remote control and the
unit is too far.
· Replace the batteries.
· Remove all obstacles.
· Move closer to the air conditioning unit.
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