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Troubleshooting
Your washing machine could fail to work. Before calling for Assistance (see Service), make sure the
problem can't easily be solved by consulting the following list.
Problem
The washing machine won't start.
The wash cycle won't start.
The washing machine fails to
load water (The wording H2O is
displayed).
The washing machine
continuously loads and unloads
water.
The washing machine does not
drain or spin.
The washing machine vibrates
too much during the spin cycle.
The washing machine leaks.
There is too much foam.
Possible causes/Solution:
The appliance is not plugged into the socket, or not enough to
make contact.
There has been a power failure.
The appliance door is not shut properly (a warning screen is
displayed).
The START/STOP button has not been pressed.
The START/RESET button has not been pressed.
The water tap is not turned on.
A delayed start has been set (using the Time Delay, see
Personalisations).
The water inlet hose is not connected to the tap.
The hose is bent.
The water tap is not turned on.
There is a water shortage.
The water pressure is insufficient.
The START/RESET button has not been pressed.
The drain hose is not fitted between 65 and 100 cm from the floor
(see Installation).
The free end of the hose is underwater (see Installation).
The wall drainage system doesn't have a breather pipe.
If the problem persists even after these checks, turn off the water tap,
switch the appliance off and call for Assistance. If the dwelling is on
one of the upper floors of a building, there may be drain trap problems
causing the washing machine to load and unload water continuously. In
order to avoid such an inconvenience, special anti-drain trap valves are
available in shops.
The programme does not foresee the draining: some programmes
require enabling the draining manually (see Programmes).
The Easy iron option is enabled: to complete the programme,
press the START/RESET button (see Personalisations).
The drain hose is bent (see Installation).
The drain duct is clogged.
The drum was not unblocked correctly during installation (see Installation).
The washing machine is not level (see Installation).
The washing machine is closed in between furniture cabinets and
the wall (see Installation).
The water inlet hose is not screwed on correctly (see Installation).
The detergent dispenser is obstructed (to clean it, see Care and
maintenance).
The drain hose is not secured properly (see Installation).
The detergent is not suitable for machine washing (it should bear
the definition "for washing machines" or "hand and machine
wash", or the like).
You used too much detergent.
ServiceTroubleshootingPrecautions CareProgrammes DetergentsInstallation Description
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