Manual Arctic Spas Klondiker (page 37 of 124) (English)

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CONDITIONS OF WARRANTIES

All warranties provided hereunder extend only to the original customer

of the spa if purchased by an authorized Arctic spas dealer and

originally installed within the boundaries of the country where it was

originally purchased. All warranties hereunder terminate upon transfer

of ownership of a spa from the original customer or product leaving

the country that it was purchased in. This warranty only applies within

the service area where the spa was originally installed. Your limited

warranty does not include repair travel mileage or for shipping cost

assessed by your Factory Authorized Dealer or service agents. All

events covered by this Limited Warranty hereunder must be repaired

by a Factory Authorized Dealer of Arctic Spas®. The warranties will not

include any costs of repair incurred by a non-factory authorized agent.

To obtain service, the customer must contact the Factory Authorized

Dealer in his area. In the event that a spa or component thereof must

be returned to Arctic Spas® distribution centre, all freight costs are the

responsibility of the spa customer. In all cases Arctic Spas® has sole

responsibility for determining the cause and nature of failure of the spa

and Arctic Spas® determination with regard thereto shall be nal.

EXCLUSIONS

All warranties hereunder are void if the spa has been subject to

alterations (including after- market accessories), misuse or abuse

or any repair of the spa has been attempted by anyone other

than a Factory Authorized Dealer of Arctic Spas®. Alterations

include but not limited to, any change to the components,

replacement of components or addition of components without

the written authorization from Arctic Spas®. Misuse includes

careless handling of the spa, damages caused by improper and/

or non-certied electrical hook- ups, failure to operate the spa in

accordance with the instructions contained in the owner’s manual

provided with the spa, including incorrect start-up procedures or

dry ring of the spa, any use of the spa or any of its components

in an application for which it was not designed, and damage

caused by improper chemical balance (including any damage to

spa components caused by scale build up to due to poor water

chemistry), ice in the spa, overheating the spa or spa water,

damage to the spa surface by allowing undissolved sanitizing

chemicals to lie on the surface or if our spa has been used for

commercial purposes. Spa covers are not warranted against

chemical burn or discolouration. Spa covers are not warranted

against water absorption or any damage resulting from water

absorption.. Any damage resulting from the mishandling of the

spa cover in any way is not covered under warranty. Any damage

caused by moving of the spa or improper installation (including

insu󰀩ciently prepared or uneven ground) is considered abuse and

any damage to the material or workmanship of the spa cabinetry

and oor in shipping or handling are expressly excluded from the

Limited Warranty. All Weather Pool must be placed on concrete

pad or properly engineered deck.

Arctic Spas will not be responsible for power company issues

or improper electrical installations, Damage and/or lack of

performance resulting from high or low voltages outside operating

parameters. Arctic Spas will not be responsible for software and

product upgrades throughout the life of the spa.

Arctic Spas® expressly excludes warranty coverage on any of

the following: Acts of nature including but not limited to damage

resulting from lightning, storm, ooding, freezing, re and any

other acts of nature. Any spa installed in a commercial application.

Any failure caused by improper cover use or or damage to the

spa surface by leaving the spa outdoors without the hot tub cover

in place. The heat created by leaving the spa in direct UV light

without a cover may cause surface issues with the acrylic and

may also cause plastic parts to warp, some ttings will leak or

cease working as a result. These occurrences are not covered

under warranty. The hot tub cover must be kept on the hot tub

when not being used.

Scratches or micro-crazing in the spa shell reported after the

day of installation are not covered under warranty. Micro-crazing

is dened as an area of tiny shiny lines visible in areas on the

surface of some thermoplastic sheets. This phenomena, although

rare, is known to occur in many types of plastic sheet materials.

The surfaces of thermoformed acrylic hot tubs are not immune to

this possibility.

Damaged caused by unapproved sanitizers such as tri-chlor,

acids, calcium hypochlorite, sodium hypochlorite, peroxides,

any sanitizing chemical that may remain undissolved on the spa

surface. Any and all sanitation systems or chemicals used in your

spa must be factory approved by Arctic Spas or your warranty is

void. You can check for a list of approved systems and chemicals

at arcticspas.com. Installation of not factory approved salt

systems will void the warranty related to pump seals, metal part,

jets, etc. Damage caused by any item(s) attached to or installed

onto the spa, including but not limited to gazebos, cover lifters and

cedar accessories. Any options or additional components that are

not factory installed are not covered under warranty. Any damage

or failure due to improper preparation for winter storage is not

covered under warranty. Damage to pillows reported beyond the

day of delivery will not be covered under warranty. Pillows are to

be removed from the spa when not in use. Onzen and Spa Boy

are the only factory approved salt system. Any damage resulting

from the use of cover removing mechanisms is not covered under

warranty. The Onzen and Spa Boy cell are considered a user

serviceable component, replacement will be the responsibility of

the customer.

DISCLAIMERS

Arctic Spas® will not be liable for loss of use of the spa or other

incidental or consequential costs, expenses or damages that

may include but not limited to, the removal of a permanent sun

deck, sunroom, gazebo, or other custom xture, any crane costs

associated with the removal of the spa for service or replacement.

Arctic Spas® shall not be liable for costs arising from water, lter

cartridges and chemical loss. Under no circumstances shall Arctic

Spas® or any of its representatives be liable for any injury to any

person or damage to any property, howsoever arising from the

spa. Arctic Spas® warranties are limited to a maximum amount

of moneys received by Arctic Spas® with respect to the sale of

the spa.

ALL WARRANTIES

The warranties contained herein are all of the warranties provided

by Arctic Spas® to the customer, and to the extent permitted

by law. Warranty registration (within 30 days of delivery) is the

responsibility of the customer and is a condition of warranty

coverage. This Warranty is o󰀨ered as an extra benet and does

not a󰀨ect your statutory rights. All warranties herein require that

any claim must be submitted to Arctic Spas® within ten days of

the time the defect is discovered, and must be accompanied by

the original customer’s receipt conrming purchase of the spa,

which shows the date of purchase. All warranty claims must be

submitted within the warranty period. Failure to provide such notice

and information invalidates all warranties provided hereunder.

Arctic Spas® reserves the right to repair or replace components

or materials at its option. In certain cases, photographs may

be required for proper evaluation before warranty coverage is

determined. In the event a customer is unable to either obtain

parts or satisfactory service from a Factory Authorized Dealer of

Arctic Spas®, notice should be given immediately to the service

department of the agent where the spa was purchased and to

Arctic Spas®.

Arctic Spas® expressly excludes warranty coverage on splitting,

fading or warping of the cedar or no maintenance cabinet beyond

the date of delivery. Any damage resulting from handling of the

cedar or no maintenance cabinet is excluded from this warranty.

This warranty will not cover any labour for WIFI/Bluetooth

connection assistance/issues, onSpa® App initialization &

connection assistance/issues from a smartphone, or assistance

with actually connecting any of these devices.

3737

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Arctic Spas Klondiker Manual

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