Manual Arctic Spas Frontier (page 36 of 124) (English)

765005

Zoom out

Zoom in

1/124

Warranty

Spa Shell~Lifetime

Arctic Spas® warrants the spa shell to the customer against water loss due to

structural failure for as long as the original customer shall own the spa.

Forever Floor®~Lifetime

Arctic Spas® warrants the Forever Floor® against rotting and structural cracking

for a lifetime to the original customer from the original date of delivery. Includes

parts and on site labour necessary to repair. This warranty only applies if there

is a solid level pad.

Cedar Cabinet~10 years

Arctic Spas warrants the cedar cabinet to be free from defects in material and

workmanship for 10 Years to the original customer from the original date of

delivery. It includes parts and onsite labor to repair. This warranty excludes the

surface stain or fading.

Equipment & Plumbing~5 years

Arctic Spas® warrants the spa’s electrical equipment components ~ specically

the pump(s) *(please refer to detailed pump warranty on the reverse under

“Detailed Pump Warranty”. Factory installed Peak I, Skyfall fogger components,

YESS, RossExhaustTM, Ultimate Lighting controls and LED’s, Heater and

control system against malfunctions due to defects in materials and workmanship

for a period of ve years to the original customer from the date of delivery. This

warranty includes all parts and on site labour necessary to repair the spa.

Other Components~5 years

Arctic Spas® warrants the fuses, lights (blue LED, northern lights), WIFI, jet

inserts**, topside control overlays, weir assemblies, diverter handles and caps,

air control handles and caps, plastic cover clips, chrome trim to be free of defects

in workmanship and materials for a period of ve years to the original customer

from the original date of delivery. Includes only parts necessary to repair, not

labour. **jet inserts (including Titanium) are not warranted against discolouration,

rusting or fading.

Shell Surface Acrylic~5 years

Arctic Spas® warrants the shell surface to the customer against water loss due

to material failure including cracks, blisters, peeling and delaminating for a period

of ve years to the original customer from the original date of delivery. Includes

parts and on site labour necessary to repair.

Cover~3 years

Arctic Spas® warrants the Castcore® cover against malfunctions due to defects

in materials and workmanship for three years to the original customer from the

original date of delivery. Includes parts necessary to repair. (Normal wear and

tear is not included in this warranty, when used with a cover lifter seam damage

will be considered normal wear and tear)

Weathershield Cover~3 years

Arctic Spa warrants the weathershield cover to be free from manufacturer

defects for 3 years to the original customer from the original date of delivery.

Includes parts only warranty. Fading of vinyl and thread is not considered a

defect and will naturally occur due to normal chemical maintenance, exposure

to the elements and aging

Onzen™ System ~ 2 years

Factory-installed Onzen™ systems will have a 2 year warranty on labor and

components, with the exception of the electrode. The electrode has a 30 day

parts warranty against defects in materials and workmanship. The electrode is

a consumable part that needs to be changed periodically by the spa owner.

Onzen™ systems that are retro-tted (installed after manufacture of the spa) by

authorized Arctic Spa technicians will have two year parts warranty and it will not

include a labor component. Not to exceed the spa warranty whichever comes

rst. Note, in order to process a warranty claim the Arctic Spas factory warranty

department may need to contact the spa owner directly via email or phone. It

is the responsibility of the Arctic Spa dealer to provide this contact information

to the warranty department. This warranty may be void if the spa is operated

with water salt concentrations outside the recommended level of 2000 to 2500

parts per million (ppm). Damage to other spa components unrelated to the

Onzen™ system as a result of leaking pump seals are specically not covered

by this warranty. For example, heaters, heater barrels, jets, grab rails, pump

seals, and pump motors are not covered in this case. Spa water quality and any

damage caused by water chemistry imbalance are not covered by this warranty.

Warranty work must be completed by an authorized Arctic Spa dealer. The

Onzen™ system is not a fully automatic water treatment system. It is designed to

minimize water maintenance under typical user loads and may therefore require

supplemental chlorination and water chemistry balancing. (Arctic Pure brand

spa chlorine is called Boost). The spa owner is responsible for ensuring safe

water chemistry and conditions.

The Onzen™ system must be used with Arctic Pure brand salt blend, which has

been developed to protect the spa components. The use of alternative brands

of salt may damage the spa components, can be detected by spa technicians,

and will void this warranty.

Spa Boy~ 5 years

Arctic Spas warrants the Spa Boy system against malfunctions due to

defects in materials and workmanship for 5 years from the original date of

delivery to the original customer on factory installed systems, except the

user replaceable Spa Boy Electrode which has a 30 day warranty, needs

to be replaced annually. This warranty includes parts and on site labour

necessary for the repair. Spa water quality and other damages resulting

from water imbalance are specically not covered by this warranty.

Warranty work must be completed by authorized Arctic Spas retailers only.

Spa Boy retro tted kits (installed after manufacturer of the spa) will have a

5 part only warranty. Not to exceed the spa warranty, witchever comes rst.

No labour warranty is provided by Arctic Spas for retrotted Spa Boy systems.

Disclaimer: This is not an automatic water care system. The system is set

up for typical spa use. The spa user is ultimately responsible for maintaining

proper sanitary water conditions. Use of salt other than Arctic Pure Sea Salt.

Blend will damage the Spa Boy components and void the warranty. The Arctic

Pure Sea Salt blend has been developed to protect Spa Boy components

from damage and the use of alternative salt blends will be easily detected by

technicians. This warranty may be void if the spa is operated with water salt

concentrations outside the recommended level of 2000 to 2500 parts per

million (ppm). Damage to other spa components unrelated to the Spa Boy

system as a result of leaking pump seals are specically not covered by

this warranty. For example, heaters, heater barrels, jets, grab rails, pump

seals, and pump motors are not covered in this case.

Aquatremor® ~ 3 years

Arctic Spas® warrants the factory installed Aquatremor® Bluetooth sound

system against malfunctions due to defects in materials and workmanship for

three years to the original customer from the original date of delivery. Includes

parts and on site labour necessary to repair. iPod® and waterproof case are

manufacturer direct warranties. Aquatremor retro tted kits (installed after

manufacturer of the spa) will have a 3 part only warranty. Not to exceed the spa

warranty, witchever comes rst.

DETAILED PUMP WARRANTY

Pump(s) are warranted against material and component failure. The pump shaft

seal is covered under warranty. Damage resulting from a neglected leaking shaft

seal is not covered under warranty. This includes but is not limited to bearing

seizure, end bell failure, start switch failure, impeller failure and capacitor failure.

It is the responsibility of the customer to report shaft seal failure before further

damage can occur. Any pump component failure determined to be the result of

defective material will be replaced under warranty. Arctic Spas® reserves the

right to replace pump components, rather than the complete pump assembly.

Vibration noise associated with normal pump operation is excluded from this

warranty.

PERFORMANCE

To obtain service in the event of a defect or malfunction covered by this Limited

Warranty, notify your Arctic Spa dealer as soon as possible and use all reasonable

means to protect the spa from further damage. Upon proof of purchase, Arctic

Spas®’ agent or its designated service representative will correct the defect

subject to the terms and conditions continued in this Limited Warranty. Pre-

Aproved claims must be executed within 60 days of Pre-approval, All existing

claims expire upon expiration of warranty. *Please note that union connection

leaks are considered to be user serviceable and are expressly excluded from the

Limited Warranty. Damage resulting from union connection leaks are expressly

excluded from the Limited Warranty. There will be no charge for parts and on site

labour to the customer for a period of ve years from the date of original delivery

or six years from manufacturer’s ship date, whichever comes rst. Specically

equipment, plumbing and shell surfaces against malfunctions due to any defect

in the material and workmanship within the Limited Warranty. Travel costs are

the responsibility of the customer. Your limited warranty will cover a maximum

of $60 towards on site labor per each approved warranty claim. Service and/

or travel costs are covered within the rst 30 days of ownership to a maximum

distance of 100KM from dealership or designated service outlet. If Arctic Spas®

determines that repair of the covered defect is not feasible we reserve the right to

instead provide a replacement spa equal in value to the original purchase price

of the defective spa. Spa replacement is done only at the discretion of Arctic

Spas®. Reasonable costs for the removal of the defective spa, and delivery and

installation will be the responsibility of the spa customer. Freight will be paid to

the nearest Arctic Spas® distribution centre while in the warranty period.

3636

Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

Forumrules

To achieve meaningful questions, we apply the following rules:

First, read the manual;
Check if your question has been asked previously;
Try to ask your question as clearly as possible;
Did you already try to solve the problem? Please mention this;
Is your problem solved by a visitor then let him/her know in this forum;
To give a response to a question or answer, do not use this form but click on the button 'reply to this question';
Your question will be posted here and emailed to our subscribers. Therefore, avoid filling in personal details.

new questions and answers
new manuals

You will receive an email to register for one or both of the options.

Get your user manual by e-mail

Enter your email address to receive the manual of Arctic Spas Frontier in the language / languages: English as an attachment in your email.

The manual is 5,1 mb in size.

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.

Info

Arctic Spas Frontier Manual

Product: