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- My SIM card is not detected: make sure to have a valid SIM card. Insert the SIM card according
to the process shown in the Assembling page. Try to contact your provider to renew the card if it is
faulty.
- My device is frozen: press the ON/OFF button for more than 10 seconds.
- My device encounters dysfunctions: go to Settings > About phone > Check for update system to
check for updates. If your device is up-to-date, try to reset the device from Settings > Factory data
reset > Backup & restore. We recommend to save your files before resetting.
- My WiFi reception is too low: make sure you are not far from the WiFi hotspot. Update the firmware
of the device: http://www.archos.com/support. Reset and redefine your connection parameters.
Contact your WiFi connection provider.
- My device bootlogo is playing in a loop: you need to completely reset your device. Go to faq.archos.
com and select your device. In Backup & Recovery, select How to reinitialize my ARCHOS.
- My device doesn’t recognize my password or PIN: when setting a lock screen, select a code easy to
remember. In some cases, you need to enter your email or to reset totally your device. See our FAQs.
FOR MORE ANSWERS ABOUT YOUR TECHNICAL DIFFICULTIES, DO NOT HESITATE TO VISIT: FAQ.ARCHOS.
COM
Troubleshooting
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