a. Archos reserves the right to determine if the returned product has been rendered non-functional due to user misuse or improper handling.
b. ALL RETURNS REQUIRE A RETURN MERCHANDISE AUTHORIZATION (RMA). You can call our technical support for RMA authorization or use our
automated RMA request page on our website (located under ‘Product Returns’) to initiate the return and repair process. Archos will work within a ‘best
effort’ framework to send out your repaired product within 10 working days from the reception of your product at its repair center.
4. Shipping Costs:
The customer is responsible for shipping charges to Archos. Archos will cover the charges for return shipping. Archos is not responsible for import fees,
customs duties, or optional shipping insurance. 5. Archos is not responsible
a. for any data stored on returned products. Customers should backup his/her data prior to shipping the unit back to Archos. Hard drives and devices
which include a hard disk or other memory storage system will be reformatted during the repair process (even if the repair is not related to the hard
drive itself) and will not include the customer’s data when it is returned.
b. for protecting the condentiality of any data on a product sent in for repair.
6. All returns must be returned in the manufacturer’s original packaging with the product. Make sure to include all cables, software, manuals and other
items originally delivered in the package.
7. All returns must have an RMA number clearly displayed on the outside of the returned package. If a return does not have an Archos-issued RMA
number, the package will be refused for delivery.
8. All returns must be sent by USPS, Fedex or UPS service. If you receive goods in a damaged condition please inform the carrier (Post Ofce, UPS or
FEDEX agent) immediately.
9. All ‘OUT OF WARRANTY’ repairs may be subject to a nominal repair fee. Please contact Archos for current charges.
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