Reference: Troubleshooting
Problems with remote controls
Problem Possible cause Solution
Remote control not working DVD not selected (CR-314) Select DVD using the remote’s CD/DVD toggle switch
Batteries not installed, incorrectly
installed, or flat
Check battery compartment and reinstall batteries if necessary
Obstruction between IR lens and
remote control
Remove any obstruction
Player does not respond consistently
to the remote control
The player is not configured to use the
correct remote type
Change the ‘Remote Type’ item on the ‘Operation’ page of the Set-up menu to
the correct type
Player does not respond to a
learning remote control
The remote control has not been
programmed correctly
Reprogram the remote control. If programming from the supplied (ARCAM)
remote control, ensure that the ARCAM remote control is configured to DVD
and not to CD (see above)
Problems with video output
Problem Possible cause Solution
No picture! Incorrect input selected on the TV Select the appropriate video input on the TV (consult your TV handbook)
Bad video connection from DV78 to TV Check connections at both ends and, if necessary, try an alternative cable
The player has been put into standby
(the power LED is red)
Press the green button on the remote control to bring the player out of
standby
Progressive scan output from the DVD
player is being used, but the television
(or another device in the signal path)
cannot handle progressive scan input
Press and hold the STOP button on the front panel (not the remote control)
for at least ve seconds. The video will change from progressive scan to
interlaced output.
‘Black bars’ are shown at the top
and bottom of the screen
This can occur when a ‘Wide screen’ film is viewed on a 4:3 format television.
Even with a 16:9 format television, ‘black bars’ may still be visible. This is because the DVD being viewed, although
‘Wide screen’, is not in 16:9 format. Many films are in 1:2.35 format, which will not completely fill a 16:9 screen.
Picture is coloured strangely ‘HQ video’ is set incorrectly in ‘Setup’
menu
Enter the ‘Setup’ menu and check the ‘HQ video’ setting (see page 9)
Component or RGB video leads are
crossed
Check wiring between the DV78 and the TV monitor
‘TV system’ is set incorrectly in ‘Setup’
menu
Enter the ‘Setup’ menu and check the ‘TV system’ setting (see page 9)
Picture is ‘jerky’ or shimmers This occurs when NTSC discs (such
as those from the USA) are played in
a machine where the output is set to
PAL (such as those sold in Europe), or
vice-versa
If your television can handle both NTSC- and PAL-format video, then enter
the ‘Setup’ menu and change the ‘TV system’ setting (on the ‘Video’ page) to
‘Auto’.
The picture freezes for a moment
approximately half way through a
film
This is caused by the player changing
layers on a two-layer disc
There is no fault.
Further information about disc layer changes can often be found on the rear
cover of the disc packaging.
The picture freezes for a moment at
random points in a film
The disc is dirty or damaged A damaged or dirty disc may cause audio and/or video drop-outs to occur (and
may be accompanied by increased drive noise). Clean or replace the disc.
