Manual Arcam DiVA AVR100 (page 15 of 17) (English, German, French)

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AVR100

English

The following table should help you diagnose most problems that may arise when using the AVR100.

Troubleshooting

Problem

No audio

No sound on one

channel

Dolby Digital or DTS

not auto detected

Lack of bass or poor

stereo image

No sound from tuner

Remote control not

working

Picture scrolls around

screen, or picture is

only in black and white

No picture on monitor

when video source is

selected

Sound and picture

come from different

sources

AVR100 switches itself

to stand by mode

The red status LED

ﬂ ashes and the

AVR100 appears not to

work.

Cause

1. Power Lead unplugged or not switched on

2. In stand by mode

3. Mute on

4. Tape monitor selected

1. Loudspeaker not connected or not connected properly

2. Input not connected or not connected properly

3. Speaker described as ‘OFF’ in set up page

4. Channel level set too low

Digital input not connected

1. Speakers wired out of phase (i.e. + connected to –, or red

to black in error – a polarity error in one speaker)

2. Speakers set as SMALL

1. Aerial not connected properly

2. Weak signal muted by FM Mute

1. Batteries in handset ﬁ tted the wrong way round or ﬂ at

2. IR receiver window on AVR100 is obscured

3. IR receiver window ﬂ ooded with light

Wrong video system selected

1. Source is not playing

2. Video connection between the source and AVR100 is not

been made

System connections made to wrong inputs of AVR100

Circuits have overheated and unit has been switched into

protection mode. This may be because airﬂ ow around the

unit is restricted.

The AVR100 has gone into protection mode. This is

probably caused by an overload or short circuit on the

loudspeaker outputs.

Solution

1. Check mains lead is connected to AVR100 and that the

wall switch is on

2. Press the POWER/STANDBY button on remote handset

3. Switch mute off

4. Press the TAPE MONITOR button

1. Check connections to AVR100 and to loudspeaker

2. Check connections to AVR100 and at source

3. Re-assign speaker settings in on-screen display

4. Re-assign channel balance in on-screen display

Connect digital output of source to appropriate input on

AVR100

1. Check all connections to AVR100 and to loudspeakers

2. Re-select preset speaker settings in on-screen display

1. Check aerial connections to AVR100’s back panel

2. Switch FM MUTE/MONO off or re-tune station

1. Check orientation of batteries/ replace discharged

batteries

2. Remove obstruction

3. Move AVR100 away from light source or shade from

intense light source

To toggle between PAL and NTSC video systems, press

and hold the STORE button and click the SAT button.

1. Check and play source

2. Check system wiring: ensure connection between source

Check system wiring: ensure all connections are made to

correct input on AVR100

Switch unit off. Remove any restrictions to good airﬂ ow.

Allow unit to cool down before switching on again.

1. Turn the AVR100 off and disconnect the mains cable.

2. Check all the wiring, making sure that no bare

loudspeaker cables are touching each other or the

chassis.

3. Reconnect the mains cable and switch back on.

If this does not cure the problem or the problem persists

contact your Arcam dealer.

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Arcam DiVA AVR100 Manual

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