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9
TROOBLESHOOTING GUIDE
Caution: Prior to troubleshooting isolate the unit by removing the cord from the power socket.
If the appliance does not function properly, please check first of all whether you can solve the problem
yourself. Do not attempt to repair a defective appliance yourself.
Problem
Solution
LED is not on Ensure the steam mop power cord is correctly plugged into power outlet
and power trigger is turned on. Ensure circuit breaker is operational. Try
operating the steam mop from another power outlet.
Copper ball does not sink in
the water tank
Wiggle it and make sure the copper ball is still in the water tank.
Steam mop will not produce
steam
Ensure the water tank has correct level of water.
Pale residue left on the floor Caused by leaving the steam mop in the same position for too long.
Can be removed with household white vinegar or a decalcifying
product. Alternatively reheat the area for one minute and residue should
be removed.
CAUTION: do not overheat area.
Steam mop steams water
instead of steam
Let the steam cleaner warm up for 30 seconds before you put the
switch into action.
Steam mop drips Ensure:
- if the filter and/or water tank is assembled well (must be fitted
properly)
- if the water tank or the filter drips (this occurs already at a small
crack)
- if it is steam or water, which comes out of the bottom plate. This
shows the best without floor cloth. Do not permanently vapor, because
the soil will be too wet. Therefore press at intervals on the steam
switch.
There is no steam Make sure the steam switch is functioning properly.
Check for water in the water tank.
Make sure the filter is calcified (very dark colored) and must be
renewed.
For questions and / or help with installation we can of course help you. Please call our service number
+49 180 5140024, available Monday-Friday 9.00-18.00 hours.
Mesa Products International BV
Havenstraat 57
NL – 7005 AG Doetinchem
www.serviceclub.info
WARNING
Unplug the electrical cord when not in use and before servicing to avoid the risk of burns,
electrical shocks or injuries.
BE ENVIRONMENT FRIENDLY!
You appliance contains valuable materials suitable for reuse.
Leave it at the environmental station in your town.
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