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Chapter 7 Tips and Troubleshooting 61
If you connect iPod classic to your computer and nothing happens
 Make sure you have installed the latest iTunes software from
www.apple.com/ipod/start.
 Try connecting to a different USB port on your computer.
Note: A USB 2.0 port is recommended to connect iPod classic. USB 1.1 is significantly
slower than USB 2.0. If you have a Windows PC that doesn’t have a USB 2.0 port, in
some cases you can purchase and install a USB 2.0 card. For more information, go to
www.apple.com/ipod.
 iPod classic might need to be reset (see page 59).
 If youre connecting iPod classic to a portable or laptop computer using the iPod
Dock Connector to USB 2.0 Cable, connect the computer to a power outlet before
connecting iPod classic.
 Make sure you have the required computer and software. See “If you want to double-
check the system requirements” on page 64.
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Check the cable connections. Unplug the cable at both ends and make sure no foreign
objects are in the USB ports. Then plug the cable back in securely. Make sure the
connectors on the cables are oriented correctly. They can be inserted only one way.
 Try restarting your computer.
 If none of the previous suggestions solves your problems, you might need to restore
iPod classic software. See “Updating and Restoring iPod Software on page 65.
If iPod classic displays a “Connect to Power” message
This message may appear if iPod classic is exceptionally low on power and the battery
needs to be charged before iPod classic can communicate with your computer. To
charge the battery, connect iPod classic to a USB 2.0 port on your computer.
Leave iPod classic connected to your computer until the message disappears and
iPod classic appears in iTunes or the Finder. Depending on how depleted the battery is,
you may need to charge iPod classic for up to 30 minutes before it will start up.
To charge iPod classic more quickly, use the optional Apple USB Power Adapter.
Note: Connecting iPod classic to a USB port on your keyboard won’t charge the
battery, unless your keyboard has a high-powered USB 2.0 port.
61


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