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62 Chapter 7 Tips and Troubleshooting
If iPod classic displays a “Use iTunes to restore message
 Make sure you have the latest version of iTunes on your computer (download it from
www.apple.com/ipod/start).
 Connect iPod classic to your computer. When iTunes opens, follow the onscreen
prompts to restore iPod classic.
 If restoring iPod classic doesnt solve the problem, iPod classic may need to be
repaired. You can arrange for service at the iPod Service & Support website:
www.apple.com/support/ipod
If songs or data sync more slowly over USB 2.0
 If you sync a large number of songs or amount of data using USB 2.0 and the
iPod classic battery is low, iPod classic syncs the information at a reduced speed in
order to conserve battery power.
 If you want to sync at higher speeds, you can stop syncing and keep the iPod classic
connected so that it can recharge, or connect it to the optional iPod USB 2.0 Power
Adapter. Let iPod classic charge for about an hour, and then resume syncing your
music or data.
If you cant add a song or other item to iPod classic
The song may have been encoded in a format that iPod classic doesn’t support. The
following audio file formats are supported by iPod classic. These include formats for
audiobooks and podcasting:
 AAC (M4A, M4B, M4P, up to 320 Kbps)
 Apple Lossless (a high-quality compressed format)
 HE-AAC
 MP3 (up to 320 Kbps)
 MP3 Variable Bit Rate (VBR)
 WAV
 AA (audible.com spoken word, formats 2, 3, and 4)
 AIFF
A song encoded using Apple Lossless format has full CD-quality sound, but takes up
only about half as much space as a song encoded using AIFF or WAV format. The same
song encoded in AAC or MP3 format takes up even less space. When you import music
from a CD using iTunes, it’s converted to AAC format by default.
Using iTunes for Windows, you can convert nonprotected WMA files to AAC or MP3
format. This can be useful if you have a library of music encoded in WMA format.
iPod classic doesn’t support WMA, MPEG Layer 1, MPEG Layer 2 audio files, or
audible.com format 1.
If you have a song in iTunes that isn’t supported by iPod classic, you can convert it to
a format iPod classic supports. For more information, see iTunes Help.
62


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