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Planning for support
Overview
A deployment of Apple devices should include support. AppleCare oers support plans for
organizations of all sizes, including software deployment support and hardware coverage:
Mac computers with and OS X, iOS devices with iOS
AppleCare Help Desk Support
AppleCare OS Support
AppleCare for Enterprise
Just iOS devices
AppleCare for iOS device users
iOS Direct Service Program
Just Mac computers
AppleCare Protection Plan for Mac or Apple Display
You can choose the plans that t your organizations needs. For more information, see the
AppleCare Professional Support website.
AppleCare Help Desk Support
AppleCare Help Desk Support provides priority telephone access to Apples senior technical
support sta. It includes a suite of tools to diagnose and troubleshoot Apple hardware, which
can help institutions manage their resources more eciently, improve response time, and reduce
training costs. AppleCare Help Desk Support covers an unlimited number of support incidents
for hardware and software diagnosis and troubleshooting, and issue isolation for iOS and OS X
devices. Learn more at the AppleCare Help Desk Support website.
AppleCare OS Support
AppleCare OS Support includes AppleCare Help Desk Support, in addition to incident support.
AppleCare OS Support includes support for system components, network conguration, and
administration; integration into heterogeneous environments; professional software applications,
web applications, and services; and technical issues requiring the use of command-line tools for
resolution. Learn more at the AppleCare OS Support website.
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Others manual(s) of Apple iOS Deployment

Apple iOS Deployment User Manual - German - 99 pages

Apple iOS Deployment User Manual - Dutch - 100 pages


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