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FAQ and Solutions
1. Why can’t the speaker connect to my device?
a. Check to ensure your device’s Bluetooth function is enabled.
b. Make sure your device is within 3ft/1m of the speaker.
c. Delete the pairing record(s) on the speaker or your device. When
the speaker is in standby mode, press the “Volume Down” and “Volume
Up” buttons for 2 seconds to delete pairing records or reset (when the
speaker is not working normally).
2. Can I use the speaker to play music while charging?
To protect the long-term performance of the battery, it is better to charge
when the speaker is turned off, especially when the battery is low.
3. Can I make or answer phone calls through the speaker?
No. The speaker does not feature a built-in microphone.
4. Will all buttons function normally when connected to a 3.5mm audio
cable?
The pause/play function (the power button) will not work.
8


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