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Troubleshooting
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info@globaltronicssupport.com
AFTER SALES SUPPORT
GB IRE
GB 0800 / 328 6020 IRE 00800 / 4467 5888
Troubleshooting
Fault Possible cause and solution
The kettle is not
working.
Check the following:
Is the plug in the socket?
Insert the plug in the socket.
Has the water tank been properly placed on the base?
Place the water tank correctly on the base.
Did the dry run protection trigger?
see chapter “Dry run protection”.
Two signal tones
will sound when
pushing the On/
Off switch.
The desired function is not possible.
Make sure that the set temperature has not been reached
or exceeded yet (e.g. from previous boiling).
The boiling pro-
cess is taking a
very long time.
Check whether the kettle has to be decalcified.
Decalcify the kettle as described in the chapter “Decalcify-
ing”.
When pouring out
the contents, only
a small amount of
water comes out
of the spout.
Check whether the filter insert in front of the spout is dirty.
Clean the filter insert as described in the chapter “Clean-
ing”.
Spots form on the
bottom of the wa-
ter tank.
These are calcification deposits. They are not harmful, but
should be removed regularly.
Decalcify the kettle as described in the chapter “Decalcifi-
cation”.
The kettle does
not switch off al-
though the water
is boiling.
Switch the kettle off by moving the On/Off switch up.
Let the kettle cool off.
Check whether the lid is closed and has locked in place.
The temperature
cannot be set
while boiling/
maintaining the
temperature.
The water temperature may be higher than the set tem-
perature.
Let the water in the kettle cool off.
Select a higher temperature.
19


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