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AFTER SALES SUPPORT
MODEL: EA-1295 PRODUCT CODE: 53816 06/2016
1800 898 750
AUS
service@wkfe.com.hk
11
Troubleshooting
Error codes E0 Internal circuit error
E1 Without cookware or Incompatible
cookware used
E2 Internal overheat
E3 Over-voltage
E4 Under-voltage
E5 Top plate sensor open/short circuit
E6 IGBT sensor open circuit/ short circuit
E7 Top plate overheat
When showing error
codes E1, E2 and
E7, check whether
suitable cookware is
being used.
When showing error
codes E0, E3-E6,
contact the Service
Centre.
During operation, if any problems or errors occur, please check the following table
before calling for service. Below are common errors and the checks to perform.
NOTE: To avoid any danger and damage to the appliance, do not attempt to
disassemble or repair it yourself.
Problem Solution
The On/Off button
( ) does not respond.
There is a connection problem. Check if the induction
cooker is connected to the mains and if the plug is
inserted firmly into the wall socket.
You may have put unsuitable cookware on the cooking
plate or you may removed the cookware from the
cooking plate during cooking. Make sure the cookware
is made of steel, iron or aluminum with stainless steel
cladding base and has a base diameter larger than 12cm.
The bottom of the cookware may not be flat. Use
cookware with a flat bottom.
The appliance beeps
continuously and then
stops working.
You may have placed the cookware outside of the
cooking zone.
The cookware does
not heat up to the
required temperature.
During cooking you can change the power level by
pressing the Increase (+) or Decrease (-) button.
The cooking
temperature of the
preset mode is too
high or too low.
13


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  • I purchased my stick mixer model EA-3164 from ALDI on the 29th May 2021.It now no longer works,have spoken to someone on the phone and sent a copy of the warranty and receipt as requested a week ago and had no response.she. Submitted on 19-12-2022 at 23:41

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