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FAQ
These lists just for reference, if your problems can NOT be resolved according them, please contact with the local
distributor.
Question
Reason and Solution
Can NOT
power on
Must long press the key at least 3 seconds.
Check the battery is installed correctly.
Whether the battery runs out, charge it and wait a few minutes
Can NOT
connect the
network
The strength of signal is weak, please move to other place where the
signal is stronger.
Maybe you are out of the service area of your network operator.
Check whether your SIM card is valid.
There are
some popup
messages
Check whether the SIM Card is inserted correctly.
The mobile phone is locked, you must input the password.
The PIN code is needed if your SIM card is locked by you or some
others.
The PUK code is needed when you input wrong PIN code 3 times
continuously, input the correct PUK code or contact with your network
operator.
The voice
quality is NOT
good during
call
Check whether the volume is suitable.
Check the signal strength in signal indicator. If the level is low, you
should move to another place where the level is high.
The time is the call rush hour, the network can not carry so many calls.
The standby
time of battery
becomes short
The low signal strength will shorten your battery standby time.
The battery runs out its life, please change the battery.
40


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