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Preface
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Contacting ATI Technical Support
Problems? Questions can be directed to ATI’s Technical Support staff by:
Telephone
Bulletin board services
Electronic mail via the Internet
CompuServe forum
When you contact Technical Support, you should have the following
information available:
Firmware Revision number
Complete description of the problem including any observed errors
Complete configuration information
Serial number of your ATI Switch
Phone Numbers
Commercial telephone service is available Monday through Friday from 5:00
AM to 5:00 PM PST:
1-800-428-4835
(North America)
The FAX number is:
206-481-3790
For telephone numbers outside of the United States and Canada, contact
your reseller or regional ATI office.
Bulletin Board
Services
A bulletin board is available. The number is:
206-483-7979
Modem settings for the bulletin board are: 8 bits; no parity; 1 stop bit.
The process is straightforward: Once the BBS is accessed, it requests that
you register either as a new user or as a current user. It then provides
instructions on the various features and functions available. This is followed
by a list and description of all available technical notes and files that can be
downloaded.
Internet Mail
You can send electronic mail via the Internet to:
tech_support@centre.com
CompuServe
Forum
ATI has a forum on CompuServe. You can reach us by typing
GO ALLIED
at
the CompuServe prompt (!).
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