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12. Troubleshooting
If you have difficulty with your phone, please try the suggestions listed below.
As a general rule, if a problem occurs, remove the battery pack from all the
handsets in your installation for about 1 minute, then disconnect and reconnect
the power supply to the base and reinstall the handset battery pack.
I cannot add my mobile phone or Bluetooth headset to the telephone base
Make sure you have mobile coverage.
Make sure the Bluetooth function of your mobile phone or headset is turned
on. See the user’s manual of your mobile phone for more information.
Make sure that you set your mobile phone or headset to search for devices.
If Alcatel XP 1050 is in your mobile phone or headset device history list,
delete it and try pairing again.
make sure that your mobile phone or headset is not connected to any other
Bluetooth device.
Turn off your mobile phone, then turn it on again.
Reset the telephone base. Unplug the unit’s electrical power. Wait for
approximately 15 seconds, then plug it back in. Repeat the above
suggestions.
I cannot connect my mobile phone or Bluetooth headset with the
telephone base
Make sure that the Bluetooth function of your mobile phone is turned on.
See the user’s manual of your mobile phone for more information.
Make sure that your Bluetooth mobile phone or your headset is not
connected to any other Bluetooth device.
Turn off your mobile phone, then turn it on again.
Make sure that your mobile phone or headset is on the paired devices list.
For some mobile phones, you must authorize Alcatel XP 1050 in your
mobile phone’s Bluetooth settings. See the user’s manual of your mobile
phone for more information.
Manually connect your mobile phone to Alcatel XP 1050. Refer to the
user’s manual of your mobile phone for more information.
I cannot put my Bluetooth headset in discoverable mode
Refer to the user’s manual of your headset for information on how to set
your headset to discoverable mode.
Make sure that the headset is not connected to any other Bluetooth device
in order to successfully pair and connect to the telephone base.
Reset the telephone base. Unplug the unit’s electrical power. Wait for
approximately 15 seconds, then plug it back in. Repeat the above
suggestions.
I don’t know how to search for or add new devices on my mobile phone
Most mobile phones have the Bluetooth feature in the connection or setup
53


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