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After a factory data reset is performed, I can't use my
phone without entering Google account credentials
• After a reset is performed, you must enter the original
Google account credentials that were used on this
phone.
• If you don’t remember your Google account credentials,
complete Google account recovery procedures.
• If you still cannot access your phone, apply to the
authorised repair centre, but remember that it will not
be regarded as warranty case.
The phone doesn't ring when a call or message arrives
• Make sure that Do Not Disturb mode is not turned
on. Go to Settings > Sound > Do Not Disturb.
• Press the Volume key to adjust volume.
I forget some passwords/codes/keys on phone
• Perform a factory data reset.
• If you still cannot access your phone, apply to the
authorised repair centre, but remember that it will not
be regarded as a warranty case.
15
Specifications .......................
Processor
MTK 6737
Platform
Android N
Memory
8GB ROM + 1GB RAM
(1)
16GB ROM + 2GB RAM
(2)
Dimensions
(LxWxT)
141.8x71.4x8.95 mm
(NFC: 141.8x71.4x9.2 mm)
Weight
129.5g
Display
5.0 HD, touchscreen with
1280X720
(1)
5047Y/5047D only.
(2)
5047I/5047U only.
62


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