636112
48
Zoom out
Zoom in
Previous page
1/52
Next page
92 93
14
Troubleshooting .................................
Before contacting the service centre, you are advised to follow the instructions
below:
•You are advised to fully charge the battery for optimal operation.
•Avoid storing large amounts of data on your phone as this may affect its
performance.
•Use the FOTA (Firmware Over The Air) Upgrade tool to update your phone's
software. To open Updates, go to Settings > About phone > Updates.
Touch
and the phone will search for the latest software. If you want to
update the system, touch the
button, and when that’s finished, touch
to complete the upgrade. Now your phone will have the latest software
version. You should turn on data connection or Wi-Fi before searching for
updates. Auto-check settings are also available. If you have chosen auto-
check, when the system discovers the new version, a dialog will pop up to
choose download or ignore, the notification will also appear in the status bar.
Don't change your default storage location while FOTA is downloading or
updating to avoid errors in locating the correct update packages.
•Use Factory data reset and Mobile Upgrade tool to perform phone formatting
or software upgrading (to reset factory data, hold down the ower key and
the Volume up key at the same time under power off mode). ALL User phone
data: contacts, photos, messages and files, downloaded applications will be
lost permanently. It is strongly advised to fully back up the phone data and
profile via Smart Suite before doing formatting and upgrading.
•Please pay attention that after Factory data reset is performed you may be
requested to enter Google account credentials* that were used on this device
before Factory reset. Otherwise you will not be able to use the device. If you
don’t remember your Google account credentials please complete Google
account recovery procedure. In case you don’t succeed in it - please apply
to authorized repair center, but remember that it will not be regarded as
warranty case.
* Applicable for Android OS versions starting from 5.1.
and carry out the following checks:
My phone can't be switched on or is frozen
•When the phone can't be switched on, charge for at least 20 minutes to
ensure the minimum battery power needed, then try to switch on again.
•When the phone falls into a loop during power on-off animation and the
user interface can't be accessed, press and hold the  key to reset. This
eliminates any abnormal OS booting issues caused by 3rd party APKs.
•If neither method is effective, reset the phone using the  key and
the Volume up key (holding both together) or upgrade software via Mobile
Upgrade tool.
My phone has not responded for several minutes
•Restart your phone by pressing and holding the  key.
•If it still does not work, use Factory data reset to reset the phone or Mobile
Upgrade to upgrade software.
My phone turns off by itself
•Check that your screen is locked when you are not using your phone, and
make sure the  key is not accidentally contacted while the screen is
unlocked.
•Check the battery charge level.
•If it still does not work, use Factory data reset to reset the phone or FOTA/
Mobile Upgrade to upgrade software.
My phone can't charge properly
•Make sure you are using an alcatel charger from the box.
•Make sure that your battery is not completely discharged; if the battery
power is empty for a long time, it may take around 20 minutes to display the
battery charger indicator on the screen.
•Make sure charging is carried out under normal conditions (0°C to +40°C).
•When abroad, check that the voltage input is compatible.
My phone can't connect to a network or "No service" is displayed
•Try connecting in another location.
•Verify the network coverage with your operator.
•Check with your operator that your SIM card is valid.
•Try selecting the available network(s) manually
•Try connecting at a later time if the network is overloaded.
48


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Alcatel Pop 4 - 5051D at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Alcatel Pop 4 - 5051D in the language / languages: English as an attachment in your email.

The manual is 4,53 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

Others manual(s) of Alcatel Pop 4 - 5051D

Alcatel Pop 4 - 5051D User Manual - German - 56 pages

Alcatel Pop 4 - 5051D User Manual - Dutch - 58 pages

Alcatel Pop 4 - 5051D Quick start guide - Dutch - 2 pages

Alcatel Pop 4 - 5051D User Manual - French - 56 pages


The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info