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•Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
•You can adjust the volume during a call by pressing the Volume Up/
Down key.
•Check the network strength .
•Make sure that the receiver, connector or speaker on your phone is
clean.
I am unable to use the features described in the manual
•Check with your operator to make sure that your subscription
includes this service.
•Make sure this feature does not require an Alcatel accessory.
When I select a number from my contacts, the number cannot be
dialed
•Make sure that you have correctly recorded the number in your file.
•Make sure that you have selected the country prefix when calling a
foreign country.
I am unable to add a contact in my contacts
•Make sure that your SIM card contacts are not full; delete some
files or save the files in the phone contacts (i.e. your professional or
personal directories).
My callers are unable to leave messages on my voicemail
•Contact your network operator to check service availability.
I cannot access my voicemail
•Make sure your operator’s voicemail number is correctly entered in
"Voicemail number".
•Try later if the network is busy.
I am unable to send and receive MMS
•Check your phone memory availability as it might be full.
•Contact your network operator to check service availability and
check MMS parameters.
•Verify the server centre number or your MMS profile with your
operator.
•The server centre may be busy, try again later.
SIM card PIN locked
•Contact your network operator to obtain the PUK code (Personal
Unblocking Key).
I am unable to connect my phone to my computer
•Install Smart Suite.
•Check that your USB driver is installed properly.
•Open the Notification panel to check if the Smart Suite Agent has
activated.
•Check that your computer meets the requirements for Smart Suite
Installation.
•Make sure that you’re using the cable included in the box.
I am unable to download new files
•Make sure there is sufficient phone memory for your download.
•Check your subscription status with your operator.
The phone cannot be detected by others via Bluetooth
•Make sure that Bluetooth is turned on and your phone is visible to
other users .
•Make sure that the two phones are within Bluetooth’s detection
range.
How to make your battery last longer
•Make sure you follow the complete charge time (minimum 3 hours).
•After a partial charge, the battery level indicator may not be exact.
Wait for at least 20 minutes after removing the charger to obtain an
exact indication.
•Adjust the brightness of screen as appropriate.
55


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