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5) Inclement weather, lightning, fire, humidity, infiltration of liquids or foods,
chemical products, download of files, crash, high voltage, corrosion, oxidation…
Your phone will not be repaired in case labels or serial numbers (IMEI) have been
removed or altered.
There are no express warranties, whether written, oral or implied, other than this
printed limited warranty or the mandatory warranty provided by your country
or jurisdiction.
In no event shall TCL Communication Ltd or any of its affiliates be liable for
indirect, incidental or consequential damages of any nature whatsoever, including
but not limited commercial or financial loss or damage, loss of data or loss of
image to the full extent those damages can be disclaimed by law.
Some countries/states do not allow the exclusion or limitation of indirect,
incidental or consequential damages, or limitation of the duration of implied
warranties, so the preceding limitations or exclusions may not apply to you.
14
Troubleshooting ..................................
Before contacting the service centre, you are advised to follow the instructions
below:
•You are advised to fully charge ( ) the battery for optimal operation.
•Avoid storing large amounts of data in your phone as this may affect its
performance.
•Use the FOTA (Firmware Over The Air) Upgrade tool to update your phone's
software. To access System updates, touch the Application tab from the Home
screen, then select System updates or touch Settings\About phone\System
updates.
Touch and the phone will search for the latest software. If you want to
update the system, touch the button, and when that’s finished, touch
to complete the upgrade. Now your phone will have the latest version of the
software. You should turn on data connection or Wi-Fi before searching for
updates. Settings for auto-check frequency are also available once you restart
the phone. If you have chosen auto-check, when the system discovers the new
version, the icon will appear in the status bar. Touch the notification to
open the System updates directly.
During FOTA downloading or updating, to avoid errors in locating the correct
update packages, do not change your default storage location.
•Use Factory data reset and Mobile Upgrade tool to perform phone formatting
or software upgrading (to reset factory data, hold down the Power key and
the Volume up key at the same time under power off mode). ALL User phone
data: contacts, photos, messages and files, downloaded applications will be lost
permanently. It is strongly advised to fully back up the phone data and profile
via Smart Suite before doing formatting and upgrading.
•Please pay attention that after Factory data reset is performed you may be
requested to enter Google account credentials* that were used on this device
before Factory reset. Otherwise you will not be able to use the device. If you
don’t remember your Google account credentials please complete Google
account recovery procedure. In case you don’t succeed in it - please apply to
authorized repair center, but remember that it will not be regarded as warranty
case.
46


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