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Je n’entends pas si quelqu’un m’appelle ou m’envoie un message,
je vois juste des notifications d’appels et/ou de messages manqués
sur l’écran.
 Vérifiez si le mode Interruptions/Ne pas déranger n’est pas
activé sur votre appareil. S’il est activé, une étoile (pour la
version 5.X du système d’exploitation Android) ou une icône
(pour la version 6.X du système d’exploitation Android) apparaît
sur le volet des notifications. Dans ce cas, vous devez désactiver
le mode Interruptions/Ne pas déranger. Pour ce faire, il suffit
d’appuyer sur la touche Volume haut ou bas, et de sélectionner
« Tous » (sous Android 5.X), ou d’accéder à Paramètres Sons
et notifications Interruptions (sous Android 5.X) ou Ne pas
déranger (sous Android 6.X).
Mon appareil me demande de saisir un mot de passe, un code ou
une clé dont je ne me souviens plus ou que je ne connais pas, car
cet appareil appartenait auparavant à une autre personne.
 Il est possible qu’une fonction de sécurité soit activée sur cet
appareil. Vous pouvez essayer de restaurer les valeurs d’usine,
mais souvenez-vous que si le problème n’est pas résolu, vous
devrez vous adresser à un centre de réparation agréé et que
ce type d’intervention n’est pas pris en charge par la garantie.
22


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