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16 Troubleshooting
Before contacting the service centre, you are advised to follow
the instructions below:
• You are advised to fully charge ( ) the battery for optimal operation.
• Avoid storing large amounts of data in your tablet as this may affect
its performance.
• Use Factory data reset and the upgrade tool to perform tablet
formatting or software upgrading. All user tablet data: contacts,
photos, and files, downloaded applications will be lost permanently. It
is strongly advised to fully back up the tablet data and profile before
doing formatting and upgrading.
My tablet cannot be switched on or is frozen
• When the tablet cannot be switched on, charge for at least 20
minutes to ensure the minimum battery power needed, then try
to switch on again.
• When the tablet falls into a loop during power on-off animation
and the user interface cannot be accessed, press the Power key
to Pop up the options, then long press “Power Off” to enter Safe
Mode. This eliminates any abnormal OS booting issues caused by
3rd party APKs.
My tablet has not responded for several minutes
• Restart your tablet by long pressing the Power key for about 10
seconds.
My tablet turns off by itself
• Check that your screen is locked when you are not using your
tablet, and make sure the Power key is not mis-contacted due to
unlocked screen.
• Check the battery charge level.
My tablet can’t charge properly
• Make sure that your battery is not completely discharged; if the
battery power is empty for a long time, it may take around 20
minutes to display the battery charger indicator on the screen.
• Make sure charging is carried out under normal conditions (0°C
to +40°C).
• When abroad, check that the voltage input is compatible.
My tablet can’t connect to the Internet
• Check your tablet’s Internet connection settings.
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