Manual Alcatel PIXI 4 - 5010U (page 58 of 61) (English)

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• Make sure that your phone is not in Aeroplane mode.

The caller’s name/number does not appear when a call is received

• Check that you have subscribed to this service with your operator.

• Your caller has concealed his/her name or number.

I can't find my contacts

• Make sure your SIM card is not broken.

• Make sure your SIM card is inserted properly.

• Import all contacts stored in SIM card to phone.

The sound quality of the calls is poor

• You can adjust the volume during a call by pressing the Volume Up/Down

key.

• Check the network strength.

I am unable to use the features described in the manual

• Check with your operator to make sure that your subscription includes this

service.

• Make sure this feature does not require an ALCATEL accessory.

When I select a number from my contacts, the number can't be dialled

• Make sure that you have correctly recorded the number in your file.

• Make sure that you have selected the country prefix when calling a foreign

country.

I am unable to add a contact in my contacts

• Make sure that your SIM card contacts are not full; delete some files or save

the files in the phone contacts (i.e. your professional or personal directories).

My callers are unable to leave messages on my voicemail

• Contact your network operator to check service availability.

I can't access my voicemail

• Make sure your operator’s voicemail number is correctly entered in

"Voicemail number".

• Try later if the network is busy.

I am unable to send and receive MMS

• Check your phone memory availability as it might be full.

• Contact your network operator to check service availability and check MMS

parameters.

• Verify the server centre number or your MMS profile with your operator.

• The server centre may be swamped, try again later.

SIM card PIN locked

• Contact your network operator to obtain the PUK code (Personal Unblocking

Key).

I am unable to connect my phone to my computer

• Install Smart Suite.

• Check that your USB driver is installed properly.

• Open the Notification panel to check if the Smart Suite Agent has been

activated.

• Check that you have marked the checkbox of USB debugging.

• Check that your computer meets the requirements for Smart Suite

Installation.

• Make sure that you’re using the right cable from the box.

I am unable to download new files

• Make sure there is sufficient phone memory for your download.

• Select the microSD card as the location to store downloaded files.

• Check your subscription status with your operator.

The phone can't be detected by others via Bluetooth

• Make sure that Bluetooth is turned on and your phone is visible to other

users.

• Make sure that the two phones are within Bluetooth’s detection range.

How to make your battery last longer

• Make sure you follow the complete charge time (minimum 2.5 hours).

• After a partial charge, the battery level indicator may not be exact. Wait for

at least 20 minutes after removing the charger to obtain an exact indication.

• Adjust the brightness of screen as appropriate

• Extend the email auto-check interval for as long as possible.

• Update news and weather information on manual demand, or increase their

auto-check interval.

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Others manual(s) of Alcatel PIXI 4 - 5010U

Alcatel PIXI 4 - 5010U User Manual - German - 67 pages

Alcatel PIXI 4 - 5010U User Manual - Dutch - 62 pages

Alcatel PIXI 4 - 5010U User Manual - French - 66 pages

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Alcatel PIXI 4 - 5010U Manual

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