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Accessories
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(1)
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The latest generation of Alcatel GSM mobile phones offers a built-in
handsfree feature that allows you to use the telephone from a distance, placed
on a table for example. For those who prefer to keep their conversations
confidential, an earpiece is also available known as the headset.
Standard charger UK charger
Battery USB cable
Stereo headset MicroSD card
Only use your telephone with the Alcatel batteries, chargers and
accessories in your box.
(1)
Pictures for reference only.
Troubleshooting
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.................
Before contacting the service centre, you are advised to follow the
instructions below:
You are advised to fully charge ( ) the battery for optimal operation.
Avoid storing large amounts of data in your phone as this may affect its
performance.
Use User Data Format and the One Touch Upgrade tool to perform phone
formatting or software upgrading, (to reset User Data format, hold down
Volume up key while simultaneously pressing the Power key). ALL User
phone data: contacts, photos, messages and files, downloaded applications like
Java games will be lost permanently. It is strongly advised to fully backup the
phone data and profile via PC suite before doing formatting and upgrading.
and carry out the following checks:
My phone is frozen or cannot switch on
Check the battery contacts, remove and reinstall your battery, then turn your
phone on
Check the battery power level, charge for at least 20 minutes
If it still does not work, please use User Data Format to reset the phone
My phone has not responded for several minutes
Restart your phone by pressing and holding the Power key
Remove the battery and re-insert it, then restart the phone
My phone turns off by itself
Check that your keypad is locked when you are not using your phone, and
make sure Power key is not mis-contacted due to unlocking keypad.
Check the battery charge level
My phone cannot charge properly
Make sure you are using an Alcatel battery and the charger from the box
Make sure your battery is inserted properly and clean the battery contact if
it’s dirty. It must be inserted before plugging in the charger
Make sure that your battery is not completely discharged; if the battery power
is empty for a long time, it may take around 20 minutes to display the battery
charger indicator on the screen.
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