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Alcatel OneTouch Pop 7 - P310X Manual

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Troubleshooting .................
Before contacting the service centre, you are advised to follow the
instructions below:
• You are advised to fully charge (
) the battery for optimal
operation.
• Avoid storing large amounts of data in your tablet as this may affect its
performance.
• Use Factory date reset and the upgrade tool to perform tablet
formatting or software upgrading (to reset factory data, hold down the
Power key and the Volume up key at the same time). ALL User tablet
data: contacts, photos, messages and files, downloaded applications will
be lost permanently. It is strongly advised to fully backup the tablet data
and profile via Android Manager before doing formatting and upgrading.
and carry out the following checks:
My tablet cannot be switched on or is frozen
• When the tablet cannot be switched on, charge for at least 20 minutes to
ensure the minimum battery power needed, then try to switch on again.
• When the tablet falls into a loop during power on-off animation and
the user interface cannot be accessed, press and hold the Volume down
key to enter Safe Mode. This eliminates any abnormal OS booting issues
caused by 3rd party APKs.
• If neither method is effective, please reset the tablet using the Power key
and the Volume up key, (holding both together).
My tablet has not responded for several minutes
• Restart your tablet by pressing and holding the Power key.
… 119 …


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