Manual Alcatel ONE TOUCH X715 (page 14 of 16) (English)

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 14

10.FAQs

1. Q: Whichoperationsystemsdoesthesoftwaresupport?

 A: ItsupportsWindowsXP,WindowsVista,Windows7/8 andMacOS.



2. Q: Icannotinstallthedriver

 A: OnsomePCs,installationofthemodemmaytak ealongti me becauseofthe

PC configuration. So please wait and do not cancel the process or you will

havetouninstallandre‐installagain.



3. Q: What should I do if the main interface continues to display “Searching

device”<”Initializing”>?

 A: Pleaseremovethemodemandreinsertit.



4. Q: WhatshouldIdoiftheSIM/USUMcardisunpluggedduringtheapplication?

 A: Pleasedisconnectthemodemfirst,andthenrestarttheapplication.



5. Q: TheSIM/USIMcarddoesnotregisteranynetworks

 A: Thereasonsareshownbelow:

1.Unstablelocalsignal;

2.Thesoftwareisanoldversion;

3.Hardwareproblem.

Youmay:

1.Trytologonfromanotherlocation;

2.Updatethesoftware;

3.Checkthehardwareoruseanotherdatacardandretry.



6. Q: Why does the prompt “No available connection profile. Please set an

availabledefaultoneinconnectionprofi le”appear?

 A: Pleaseaddaconnectionprofilemanually.



7. Q: Itfailedtoconnecttotheinternet

 A: Pleasemakesuretheconnectionprofileandsettingsarecorr ect.



8.Q:Theconnectionspeedanddatatransferratesaretooslow

 A: Pleasecheckthelocalnetworksignalstrength.



9. Q: SendinganSMSfailed

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Alcatel ONE TOUCH X715 Manual

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