563986

Alcatel One Touch Snap 7025 Manual

75
Zoom out
Zoom in
Previous page
1/78
Next page
147 148
Troubleshooting
15
................
Before contacting the service centre, you are advised to follow the
instructions below:
You are advised to fully charge ( •
) the battery for optimal operation.
Avoid storing large amounts of data in your phone as this may affect its •
performance.
Use • Factory data reset and the upgrade tool to perform phone
formatting or software upgrading (to reset factory data, hold down the
power key and the Volume up key at the same time). ALL User phone
data: contacts, photos, messages and files, downloaded applications will
be lost permanently. It is strongly advised to fully backup the phone
data and profile via ONE TOUCH Manager before doing formatting and
upgrading.
and carry out the following checks:
My phone is frozen or cannot be switched on
Check the battery power level, charge for at least 20 minutes.•
Press and hold Power key for more than 7 seconds to try to restart.•
If it still does not work, please reset the phone using the • Power key and
the Volume up key.
My phone has not responded for several minutes
Restart your phone by pressing and holding the • Power key.
My phone turns off by itself
Check that your screen is locked when you are not using your phone, •
and make sure the Power key is not mis-contacted due to unlocked
screen.
Check the battery charge level.•
My phone cannot charge properly
Make sure that your battery is not completely discharged; if the battery •
power is empty for a long time, it may take around 20 minutes to display
the battery charger indicator on the screen.
Make sure charging is carried out under normal conditions (0°C to •
+40°C).
When abroad, check that the voltage input is compatible.•
My phone cannot connect to a network or “No service” is
displayed
Try connecting in another location.•
Verify the network coverage with your operator.•
Check with your operator that your SIM card is valid.•
Try selecting the available network(s) manually (see “• 11.1.8 Mobile
networks”)
Try connecting at a later time if the network is overloaded.•
My phone cannot connect to the Internet
Check that the IMEI number (press *#06#) is the same as the one •
printed on your warranty card or box.
Make sure that the internet access service of your SIM card is available.•
Check your phone's Internet connecting settings.•
Make sure you are in a place with network coverage.•
Try connecting at a later time or another location.•
Invalid SIM card
Make sure the SIM card has been correctly inserted (see “Inserting or •
removing the SIM card”).
Make sure the chip on your SIM card is not damaged or scratched.•
Make sure the service of your SIM card is available.•
Unable to make outgoing calls
Make sure you have dialed a valid number and have touched •
.
For international calls, check the country and area codes.•
Make sure your phone is connected to a network, and the network is •
not overloaded or unavailable.
Check your subscription status with your operator (credit, SIM card •
valid, etc.).
Make sure you have not barred outgoing calls.•
Make sure that your phone is not in flight mode.•
… 75 …


Need help? Post your question in this forum.

Forumrules


Report abuse

Libble takes abuse of its services very seriously. We're committed to dealing with such abuse according to the laws in your country of residence. When you submit a report, we'll investigate it and take the appropriate action. We'll get back to you only if we require additional details or have more information to share.

Product:

For example, Anti-Semitic content, racist content, or material that could result in a violent physical act.

For example, a credit card number, a personal identification number, or an unlisted home address. Note that email addresses and full names are not considered private information.

Forumrules

To achieve meaningful questions, we apply the following rules:

Register

Register getting emails for Alcatel One Touch Snap 7025 at:


You will receive an email to register for one or both of the options.


Get your user manual by e-mail

Enter your email address to receive the manual of Alcatel One Touch Snap 7025 in the language / languages: English as an attachment in your email.

The manual is 5,54 mb in size.

 

You will receive the manual in your email within minutes. If you have not received an email, then probably have entered the wrong email address or your mailbox is too full. In addition, it may be that your ISP may have a maximum size for emails to receive.

The manual is sent by email. Check your email

If you have not received an email with the manual within fifteen minutes, it may be that you have a entered a wrong email address or that your ISP has set a maximum size to receive email that is smaller than the size of the manual.

The email address you have provided is not correct.

Please check the email address and correct it.

Your question is posted on this page

Would you like to receive an email when new answers and questions are posted? Please enter your email address.



Info