Unable to receive incoming calls
• Make sure your mobile phone is switched on and connected to a network (check
for overloaded or unavailable network)
• Check your subscription status with your operator (credit, SIM card valid, etc.)
• Make sure you have not forwarded incoming calls (see page 29)
• Make sure that you have not barred certain calls
The caller’s name does not appear when a call is received
• Check that you have subscribed to this service with your operator
• Your caller has concealed his/her number
The sound quality of the calls is not optimal
• You can adjust the volume during a call by means of the key
• Check the radio reception icon level
I am unable to use the features described in the manual
• Check with your operator to make sure that your subscription includes this
service
• Make sure this feature does not require an Alcatel accessory
When I select a number from my directory, the number is not dialled
• Make sure that you have correctly recorded the number in your file
• Make sure that you have selected the country prefix when calling a foreign country
I am unable to create a file in my directory
• Make sure that your SIM card directory is not full; delete some files or save the files
in the product directory (i.e. your professional or personal directories)
• Check the “Call barring” option for “Incoming calls” to be sure that the “All
calls except those in SIM directory” feature is not activated
My callers are unable to leave messages on my voicemail
• Contact your network operator to check service availability
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My mobile phone has a low level of autonomy
• Make sure you respected the complete charge timing (minimum 3 hours)
• After a partial charge, the battery level indicator may not be exact.Wait for at least
20 minutes after removing the charger to obtain an exact indication
My mobile phone will not charge properly
• Make sure that your battery is not completely discharged; the battery charge
indicator can take several minutes and may be accompanied by a quiet whistling
sound
• Make sure charging is carried out under normal conditions (0°C +40°C)
• Make sure your battery is inserted. It must be inserted bef
ore plugging in the
charger
• Make sure you are using an Alcatel battery and charger
• When abroad, check that the electrical current is compatible
My mobile phone will not connect to a network
• Try connecting in another location
• Verify the network coverage with your operator
• Check with your operator that your SIM card is valid
• Try selecting the available network(s) manually (see page 45)
• Try connecting at a later time if the network is overloaded
SIM card error
• Make sure the SIM card has been correctly inserted (see page 17)
• Verify with your operator that your SIM card is 3V compatible; the old 5V SIM
cards cannot be used
• Make sure the chip on your SIM card is not damaged or scratched
Unable to make outgoing calls
• Make sure you have dialled a valid number and press the key
• For international calls, check the country and area codes
• Make sure your mobile phone is connected to a network, and that the network is
not overloaded or unavailable
• Check your subscription status with your operator (credit, SIM card valid, etc.)
• Make sure you have not barred outgoing calls (see page 29)
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